Head of Partner Management - Essen, Deutschland - DB Schenker

DB Schenker

Geprüftes Unternehmen

Essen, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

The Head of Partner Management is a leader within the new Partner Management & Integrations organization and reports to the XX of Solution Excellence.

The Head of Partner Management is responsible for the setup, the implementation and the continuous improvement of all processes related to all incoming requests addressed to the Partner Management & Integrations organization.

The purpose is to build up a single point of entry for all global requests from all partners (commercial, business units and function units) and to manage them according to the defined processes.

Dispatching to correct internal teams needs to be ensured as well as the complete process of requirement's engineering in dialogue with the requestor, the customer, and the respective business unit.

The strategy is to be defined with the XX of Solution Excellence and needs to be broken down within the sub structure of Partner Management.

Your tasks and responsibilities

Definition and agreement of the scope of the team
Definition of a team strategy according to the full scope of Solution Excellence
Implementation of the agreed collaboration setups with the different requestors
Implementation of roles fitting into the overall Partner Management & Integrations setup
Breakdown of strategy and setup to the sub teams
Continuous monitoring and improvement of the implemented processes
Implementation of SLAs and OLAs together with Collaboration & Standards and Governance & Operational Excellence
Ensuring the full pipeline transparency
Implementation and monitoring of the required documentation of Partner Management & Integrations
Ensuring the correct and ontime dispatch of requests
Ensuring the delivery of a complete requirement as a result of detailed request alignment with the requestor, the customer and the business partners
Ensuring transparency for the entire delivery process and requestor and stakeholder information and involvement whenever needed in the process
Ownership of the request during the entire delivery process of Partner Management & Integrations

Your qualifications

Excellent English skills
Customer orientation
High affinity to processes, their implementation and improvement
Excellent communicator and able to build sustainable business partnerships and networks
Quick understanding of customer needs and their underlaying motivation, and how Schenker IT can meet both in the best way possible
Strategic thinking but also ability to dive into details where needed
Proactive mindset paired with curiosity being keen on learning something new every day is a prerequisite
Resilient personality and ability to deliver good performance even under pressure
Willingness to travel

Location:
Global