Team Lead-quality - Dresden, Deutschland - HR Success Management eG

HR Success Management eG
HR Success Management eG
Geprüftes Unternehmen
Dresden, Deutschland

vor 3 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung
Für unseren Kunden in Dresden suchen wir einen "Team Lead" Quality Manager (m/w/d).


Das bieten wir:


  • 30 Tage Urlaub
  • Unbefristeter Arbeitsvertrag
  • Corporate Benefits: Spare bei über 600 bekannten Partnermarken
  • Firmenevents wie Sommer
- und Winterfest

  • Kostenlose Erfrischungen im Büro
  • Selbstorganisation und Autonomie

Ihr Verantwortungsbereich:


  • This position will be focused mainly on ensuring that the
account meets the quality monitoring goal set by the client

  • Uses quality monitoring data management to compile and track
performance at team and individual levels

  • Participate actively in all quality related audits both internal
as well as external

  • Responsible for preparation, analysis and timely completion and
submission of QA reports for management staff review

  • Supervise execution of transactional quality audits to position Transaction monitoring as a leading indicator of operational results and identify process improvement opportunities
  • Prepares quality monitoring reports in a timely basis and
completes RCA if needed

  • Act as a focal point for the
  • Problem Management process within assigned account enforcing Problem Mgt. best practices.
  • Works with the site/client team in upholding compliance in all organizational standard procedures and policies (i.e. Model of Excellence, InfoSec, Physical Security, Visitor Processing, operational processes, business reviews, etc.)
  • This position will report to the Group Team Lead-Quality/Quality
Associate Manager or anyone assigned by the company

  • Other related duties are assigned or any other tasks assigned by
the immediate reporting manager

  • Can work on rotating shift on an occasional basis

Ihr Profil:


  • Preferably with Customer service diploma or similar program or substantial equivalent experience
  • Minimum of 1 year as a Quality Team Lead or with experience in similar capacity
  • ITIL (but not required) or an equivalent combination of education and experience
  • Technical certification in the IT field is a plus
  • Strong analytical, troubleshooting and problem solving skills
  • Knowledge of PC/Laptop/Mobile Devices/Printer
hardware components, network troubleshooting and remote asssistance tools

  • Excellent documentation skills and proficient in MS Excel, MS Word and MS PowerPoint.
  • Experience in working in an IT help Desk environment where IT knowledge is utilized.
  • Amenable to work on 24/7 shifting schedule, holidays, weekends and rest days

Preferred:

  • Familiarity with ITIL, Foundations certificate a plus
  • Experience working in a customercentric environment
  • Extensive experience of similar capacity
  • Knowledgeable in navigation and or operation of MS OS, MAC OS, Chromium, iOS and Android
Konnten wir Ihr Interesse wecken?

Dann freuen wir uns über die Zusendung Ihrer Bewerbungsunterlagen und stehen Ihnen bei Fragen zur Verfügung.
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