Sr. Customer Service Representative - Bremen, Deutschland - NuVasive, Inc.

NuVasive, Inc.

Geprüftes Unternehmen

Bremen, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Job Summary and Primary Responsibilities
Interacts with customers and company service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents or trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements and product pricing.

Processes all sales orders in accordance with the surgery booking guide and promotes template utilization for sales representative
Participates in the development of proactive methods of communication with customers
Provides support on product availability and demand, engaging with customers to determine appropriate timing of delivery and returns
Updates all pertinent data regarding complaints, customer information or change orders, and provides potential solutions to routine customer complaints
Completes daily collection of products from customers and report on ontime returns
Supports communication and query resolution with distribution team

- to flow the tasks for the week (receipting of inventory, calendar of sales, invoicing) Performs other duties as assigned

Required Skills / Capabilities

Schedule loaners and coordinate surgery coverage.
Ensure loaners are returned promptly after surgery.
Rechnungsstellung und Klärung offener Fälle
Enter and/or update all pertinent data regarding complaints, customer information or change orders. Maintains unbilled loaner information and reports status to management.

Education and Experience

Associate's Degree (A.A) or equivalent from twoyear college or technical school
Proficient and accurate with word processing (Word), spreadsheets (Excel), presentation programs (Power Point) and ERP knowledge
High degree of selfinitiative and innovative capacities
Customer driven work Typically requires a minimum of 4 years of related experience

Travel and/or Physical Requirements
- sitting/standing tasks

For roles that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID19 vaccine, as applicable)._

NuVasive is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability.

The "EEO is the Law" poster options are available here. NuVasive's EEO policy is available here.

**About NuVasive