Desktop Technician - Mainz, Deutschland - Crone Corkill

Beschreibung

IT Desktop Technician (Level 1)


Job Type:
Contract


Job Length:
On-going (3-6 Months+)


Location:
Mainz


Work type:
On-Site


Salary:
€200 - €230 Per Day

Our client is looking ideally for an immediately available IT Desktop Technician (Providing Level 1 Support) to work on-site in Mannheim.

Please note you must have right to work in Germany as sponsorship cannot be provided. Also, you must be level C1 in German and English.

Tasks

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• General preventative maintenance tasks on computers, laptops, printers.
• Remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

Requirements:

• Bachelor's degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better. (Desirable)
• Minimum of 18 months' years of IT experience.
• MacOS, Windows 710, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise antivirus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problemsolving skills.
• Proven ability to multitask, effectively determine priorities and meet SLA's.
• Excellent communication relationshipbuilding and internal customer service skills.