Head of Product Operations - Berlin, Deutschland - Zalando

Zalando

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

THE ROLE & THE TEAM:

INCLUSIVE BY DESIGN

WHY YOU SHOULD BE INTERESTED:

You will be leading and mentoring a group of team leaders and their directs, ensuring they understand the business priorities, are focused on achieving business outcomes, and are being challenged to develop in their careers.
You are responsible for a service organisation that ensures our partners receive optimal support for the B2B services we are offering. This includes identification of new services and continuously improving the support quality for our partners.
You are responsible for product metrics structure definition and reporting
You are responsible for Product Management processes design and implementation
You are expected to define and drive roadmaps
You are responsible for ensuring scalability of our operational processes.
You are expected to work collaboratively to manage the business and drive improvements with teams outside of Connected Network,
You are responsible to develop and execute on operational strategies that support our planned business growth. You are expected to define KPIs and review business metrics on a weekly basis and make decisions on what actions to take to improve and address opportunities.
You are responsible for shared ownership of key KPIs impacting the overall P&L of B2B platform.
You are an integral part of both annual and half year planning cycles, working closely with leadership and controlling.

WE'D LOVE TO MEET YOU IF:

Supply Chain and e-com logistics is your expertise.
You have experience in building and managing strong B2B client relationships
You have experience in Product Management processes design and implementation
You have experience in input and output metrics structure definition and reporting
You are customer focused, with experience delivering exceptional service and solutions to B2B partners.
You have experience in leading teams that manage partner's support for the B2B services.
You have experience building a new organization and/or service offering.
You are able to work with ambiguity and have an entrepreneurial, conceptual, analytical, and optimization mindset.
You are an experienced leader with minimum 5 years of experience building, developing and leading large teams. You have proven experience as a 'leader of leads'.
You have a proven track record with optimization projects where you have been involved from the solution development to implementation. A plus is if you have a certified process improvement and/or project management qualification.
You have experience working in a matrixed organization, collaborating closely with stakeholders and cross functional teams to deliver results, such as Technology, Controlling and Commercial teams.

OUR OFFER:

Zalando provides a range of benefits. Ask your Talent Acquisition Partner to learn more about what we offer.