Customer Service Representative - Teltow, Deutschland - Vishay Precision Group GmbH

Vishay Precision Group GmbH

Geprüftes Unternehmen

Teltow, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

We are seeking a highly motivated and dedicated Customer Service Representative to join our Foil Resistors team We are looking for someone that will serve as the primary communication link between the customers and the VPG Foil business team.

This would include customer support through the stages from development to maturity including inquiry, offer, and order processing with the goal to reach/secure the highest level of customer satisfaction.

Tasks

Customer point of contact for all questions with support for guidelines concerning price lists, quotation, part number validation, etc.
Order (entry and change) primary function with implementation of delivery for product and pricing fully validated
Coordinates all customer complaints including requests for RMA to replace, as warranted
Handle RFQ process timely with full supporting documents for review by business and make complete approved offers
Followup on all opportunities and routine reporting with closure
New material requests coordinated for setup and implementation for ordering and quoting
Weekly backlog review of customer business with emphasis on supervision of purchase orders until delivered, including all needed special arrangements
Communicate critical customer information/requirements to business units
Daily report customer activities and solicit business and contacts
Creating and maintaining customer accounts and contact lists
Coordinate customer request for credits or other disputes

Requirements: