Agent, Cargo Sales - Frankfurt am Main, Deutschland - American Airlines

American Airlines
American Airlines
Geprüftes Unternehmen
Frankfurt am Main, Deutschland

vor 2 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

Location:
Frankfurt Apt (FRA-TRML)

Requisition ID: 65561


Intro:


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you.

As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board


Why you'll love this job:

The job is a member of the Frankfurt Cargo Sales team.

In this position, you provide internal customer service & sales support for all Cargo customers, Cargo Account Executives and Cargo Sales Managers.


What you'll do:


  • Provide excellent customer service to ensure that capacity is optimized on each flight
  • Act as first point of contact for forwarders and general public and handle all of their enquires
  • Analyze cargo booking requests for highest revenue potential using a range of tools, responding to customer queries, complaints, capacity requests on the phone and offering advice (written & verbal) on the carriage of all potential shipments including Dangerous Goods, Live Animals, Express products, High Value, temperature controlled shipments and Human Remains
  • Monitor acceptance, planning and accommodation of all American Airlines Cargo products
  • Liaise between departments (Outside Sales, Operations, General Sales Agents (GSAs), Interline, Handling Companies and Service providers) and overseeing Interline operation with close communication
  • Interface with other American Airlines stations and various GSAs, as well as with local and U.S. operations team members where necessary to provide enhanced customer service
  • In support with Cargo Contact Center, trace shipments and provide customer updates on missing, damaged and delayed shipments
  • Provide mail post flights and collecting data for mail reports as well as conduct relevant administrative duties, e.g. complete various reports (usage report, allocations, etc.)
  • Proactively provide flight information and follow up to all customers
  • Deal with interline requests and provide follow up for customers (other airlines)
  • Assist with special projects from HDQ and local management team
  • Manage and coordinate trucks Domestic and International

All you'll need for success:

**Minimum Qualifications

  • Education & Prior Job Experience*
  • Good knowledge and understanding of the airfreight industry and the appreciation of the need to provide high quality customer service
  • Customer
- and Sales-orientated and able to prioritize work accordingly against a back drop of a constantly changing business environment

  • Reservation System knowledge and PC Skills (Word, Excel, PowerPoint)
  • Have a good understanding of pricing and the need to maximize revenue
  • Be well organized and methodical
  • The ability to demonstrate initiative, high flexibility, selfmotivation and creativity
  • Be friendly and sociable
  • The ability to communicate well and effectively in both spoken and written
    English and German at all levels within the organization as well as building relationships with customers
**Preferred Qualifications

  • Education & Prior Job Experience*
  • Previous freight forwarder or airline cargo experience
  • Good knowledge and understanding of the freight market, freight handling and customer procedures
- iCargo knowledge


Feel free to be yourself at American:

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.

Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.


Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Job Level: 42

Requisition ID: 65561
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