Customer Experience Coordinator ‏ - Duesseldorf, Deutschland - Henkel

Henkel

Geprüftes Unternehmen

Duesseldorf, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day.

If you love challenging the status quo, join our community of over 50,000 pioneers around the globe.

Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills.

Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE:

Plan and support of technical visits (meetings, audits, demonstrations), trainings and customer communication
Leverage customer feedback to drive optimization in customer experience
Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
Develop and evaluate KPIs on visits and training at global ACM Appl Eng sites, with the publication n of regularly updates such as newsletters
Coordination of customer events, catering, room booking
Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. video equipment)
Responsible for directly communicating with sales, marketing, PD, Innovation, members of AE field team or project team members
Promote internally SBU innovations and best learnings cross accounts
Procurement/purchasing of lab related orders

YOUR SKILLS:

Successfully completed bachelor's degree in event management or communications management or a similar field
At least 5 years of professional experience in a relevant field
Analytical skills together with a high level of results orientation
Experience in project management
Confident in the use of the Office 365 package
Communication and organizational skills as well as assertiveness
High customer orientation, feeling for customer needs and wishes
Proactive way of working with strong team skills
Good German and English skills

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID:

Contract & Job type:
Full Time, Regular