Lead (M/F/d) Digital Customer Experience - Hanau am Main, Deutschland - Heraeus Holding GmbH

Heraeus Holding GmbH
Heraeus Holding GmbH
Geprüftes Unternehmen
Hanau am Main, Deutschland

vor 3 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

(Co-) Lead (M/F/d) Digital Customer Experience
Location Hanau

  • Permanent
  • Full Time
    About Heraeus
  • Solutions from the Heraeus Group provide faster internet, rid water of germs, and keep hearts beating in time. As a broadly diversified and globally leading familyowned technology company, we combine materials expertise and technological leadership to create the most diverse products, all with one thing in common: Worldclass quality. Working with customers around the world, we shape the future and provide vital innovations in the areas of Metals & Recycling, Healthcare, Semiconductor & Electronics and Industrials. Heraeus is one of the top 10 familyowned companies in Germany and has a team of around 17,200 employees in 40 countries.

The following challenges await you:


  • As (Co) Lead Digital Customer Experience you will manage the digital customer experience team in daily tasks, setting work priorities and ensuring the team's objectives are met in a timely manner.
  • You will lead and manage technical development and operations of customer facing IT systems & projects along the customer journey (CMS, CRM, Web shop, etc.) including responsibility for budget.
  • Furthemore, you will develop an outstanding Customer Experience IT Architecture based on stateoftheart architecture principles and latest innovations.
  • You develop and implement a digital customer experience strategy for our portfolio companies that encompasses all digital contact points to drive customer satisfaction and engagement.
  • You manage stakeholders on all levels of the organization, including top management.
  • Last but not least you will collaborate with crossfunctional teams, such as marketing, sales, and service in group functions and in our operating companies.

Your Profile:


  • At least 35 years of experience in a technical leadership role within a customer experience, digital consulting or related team.
  • Deep knowledge of digital transformations within the B2B space and track record of managing large scale digital transformations
  • Solid understanding of customer centric IT systems (CRM systems, CMS, Web shop, etc.).
  • Proficient in data analysis and performance metrics
  • Exceptional communication, interpersonal and leadership skills to guide team members and interact with customers effectively.
  • A strong problemsolving approach, with the ability to make sound decisions in a fastpaced environment.

What you can look forward to at our Consulting Unit:

  • Empowerment & Career Development
  • value-adding projects including multiple insights, high visibility and a cross-functional network enabling a future transition into a management or leadership role within the Heraeus Group
  • Top projects with high impact
  • You will always work on key topics that are highly relevant for the performance of the Heraeus Group and thus create real added value side by side with our colleagues in the business units
  • Strong salary package attractive basic salary, performancerelated components & profitsharing and support for private pension plan
  • Hybrid working and regular time off a combination of remote and on site working, 30 days annual leave plus up to 6 additional days off (company closures on bridge days and between years), special leave for special occasions, life phase account for paid time off (e.g. sabbatical, earlier retirement)
  • Additional benefits on site
- subsidized public transport, company medical service with comprehensive vaccinations and preventive medical check-ups, sport offers at our Heraeus Balance Point, delicious and healthy dishes in our canteen and social counseling to foster and ensure mental health


By being a part of Heraeus, you will be contributing to a culture focused on reliability, innovation, and exceptional service.

If you consider yourself a strategic thinker, a customer-centric professional and a genuine team player, we would be happy to hear from you.

**Any further questions?
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