Channel Offer Advisor - Hamburg, Deutschland - Shell

Shell

Geprüftes Unternehmen

Hamburg, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

The Role:

Where you fit in?

Shell Mobility represents the single largest customer-facing business in the group serving more than 30mln mobility and over 250,000 Fleet customers per day through 500,000 service champions in over 44,000 sites across 70+ countries.

As Shell looks to the future, Mobility is critical to establish Shell as The Low Carbon Leader, with ambitions to be the no.

1 mobility and convenience retailer, with the world's leading EV charging network and lead in business and goods mobility platform.

Achieving our ambitions will necessitate placing customers at the heart of our business, treating every interaction as a chance to bring our purpose to life to making people's journeys better.

We're evolving from 'fuels retailer' to 'mobility retailer'- innovating to meet our customers' changing expectations around convenience, product quality, digitalization and service.

This includes continuing to improve the quality of our current products while expanding our alternative energy mosaic (LNG, hydrogen, EV charging and biofuels).

People make the difference real Mobility is the most customer intimate business in Shell and a front seat to the mobility transition seen from the eyes of customer.

A career in mobility is fast paced and dynamic whether you are creating a rewards program for our service champions, developing an award-winning app for our customers, developing a community engagement program, or engineering a safe forecourt.

Come join us as we embark on the next phase of our ambition focusing on e-mobility and decarbonization.

What's the role?

The roles' main purpose is to maintain and optimize the Sales & Ops and Onsite tools within the Channel Offer area, to drive the performance of DACH internal interfaces and effective data management process together with the local Sales team.

The position also plays a key role in supporting the Mobility Operations as an interface between the local and global teams to introduce any new systems, tools and procedures related to Mobility DACH data management.

Accountabilities

Drives execution of projects in accordance with appropriate governance structures, processes, and procedures, to ensure high stakeholder engagement and commitment
Monitors project status and quality regularly and documents progress in order to report achieved benefits to stakeholders, while highlighting and mitigating operational risks
Identifies and evaluates integration opportunities with other ongoing projects (processes, and systems) to avoid conflicts and derive mutual benefits
Drives creative solutions to significant, complex, nonroutine problems arising within a project
Coaches others on products and services portfolio, providing advice on appropriate products and services, benefits and drawbacks
Support the implementation of new tools needed for process optimization
Drive the Innovation and Continuous Improvement culture
Drive improvements of digital tools used by Mobility business
Provides recommendations around introducing innovative system and operational solutions in alignment with market and industry
Coaches colleagues on system and operational equipment design and shares best practices
Diagnoses and resolves significant, nonroutine and complex data issues independently to develop clear outcomes
Follows effective data interpretation and identification of insights to enhance marketing and sales activities including reporting

What we need from you

Degree holder or comparable qualification with commercial experience, with experience in mobility economics, operations, and technologies
Strong analytical skills
Strong commercial (and mobility) experience
Strong knowledge of Excel and other analytical tools, programming/automation skills are a plus
Excellent knowledge of mobility operations and processes across different models
Strong continuous improvement mindset
Fluent in English and German

Company Description
At Shell Germany, our drive is to employ world-class individuals.

We employ 4,200 people whose careers have benefited from our industry-leading career development programme and unrivalled inhouse access to local and global experts.

We are active in many areas such as Gas, Gas Marketing, Manufacturing & Distribution of oil products, Petrochemicals as well as Research & Development.

Shell in Germany is one of the biggest retailers of energy products and one of the largest refinery operators.

Our extensive R&D facilities in Hamburg allow us to offer a broad range of expertise on Retail Fuels, Lubes, and Marine, Power and Engine Vehicle Technology.

Shell began operations in Germany in 1902.

An innovative place to work
There's never been a more exciting time to work at Shell.

Join us and you'll be adding your talent and imagination to a business with the ambition to shape the future - whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to s