Securities Services - Frankfurt am Main, Deutschland - Citi

Citi

Geprüftes Unternehmen

Frankfurt am Main, Deutschland

vor 15 Stunden

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Title:
Securities Services - Custody Germanics Coverage

Business:
ICG - Securities Services

Division:
Securities Services, Custody

Officer
Title:

VP

C-Grade:
C13

Location:
Frankfurt

Legal Entity: 20407 Citibank Europe plc - GERMANY

Role posed until 2nd of February

The Product Manager should support the Securities Service Head in providing and managing the Securities Services franchise.

The Product Manager is expected to support new sales efforts, to ensure customer retention and satisfaction as well as to ensure the local product offering is competitive in terms of features and functions, service quality and price.

This includes close interaction with clients to understand their needs as well as constant review and analysis of developments around the securities industry with an impact on the current service offering or with the potential for new service / product offerings.

Responsibilities:

Build and maintain customer relationships at a senior level and focus on increasing customer satisfaction
Maintain professional working relationships with market infrastructures and banking associations. Attend market forums and demonstrate leadership in the broader market community.
Maintain a good understanding of evolving and changing customer needs and customer perception of quality
Monitor client satisfaction by participating in internal and external service reviews and ensure the branch receives the highest possible rating in key surveys identified
Manage demands and changes in relation to regulatory requirements as well as credit & risk management (e.g., Manager Control Assessment, Operational and Outsourcing Risk Management, COB, Information Security and Compliancerelated requirements)
Act as key contact for internal and external audits
Support Securities Service Head to manage client RFPs, RFIs, DDQs and SLAs ensuring quality written materials and regional consistency
Develop/maintain knowledge of the securities settlement industry in Germany. Source relevant market information and keep clients informed on all market and service developments via meaningful Market and Service Watches
Maintain Market and Service Profiles with all new developments and any market/service changes
Support Securities Service Head in retaining all current client relationships
Support Securities Service Head in achieving revenue, expense and pipeline / growth targets
Support consistently correct execution of the monthly client billing process via Billing Operations and support Securities Service Head in managing the local Financials in order to ensure that country revenues/expenses are correctly reflected
Participate in pricing analysis and manage the smooth implementation of new client relationships
Assist in establishing procedures and product frameworks with a focus on process efficiency
Assist in instilling team spirit and develop effective partnerships with Operations and other business partners
Participate in a virtual team that encompasses colleagues in other branches
Maintain current knowledge of Citi's policies and ensure adequate execution
Liaise with other colleagues in Markets and Product Management in order to identify client needs and business opportunities. Deliver innovative solutions and contribute to the development of the franchise through enhanced product capabilities

Qualifications:

610 years of relevant experience
Experience in a multifunction and/or global business
Functional experience in marketing, credit, acquisitions, product development, or analytics
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Ability to work unsupervised and adjust priorities quickly as circumstances dictate
Consistently demonstrates clear and concise written and verbal communication
Demonstrated analytical skills
Demonstrated problemsolving and decisionmaking skills
Consistently demonstrates clear and concise written and verbal communication
Ability to work in a teamoriented environment

Education:

Bachelor's degree/University degree or equivalent experience
Master's degree preferred
Job Family Group:

Product Management and Development

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Job Family:

Product Management

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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