Junior Customer Success Specialist - Munich, Deutschland - Apaleo

Apaleo

Geprüftes Unternehmen

Munich, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

We are Apaleo

Apaleo's property management platform empowers accommodation providers to create unique digital guest & staff experiences by combining their preferred technologies.

The Apaleo Store enables integrations to hundreds of apps to streamline operations, enhance the guest journey and maximize revenue.

Are you up for the challenge? We're looking for a
Junior Customer Success Manager (f/m/d) - German speaking to join our team in Munich This job is a great opportunity for young professionals willing to take their next step in their career.

What You'll Be Up To:

As part of the customer success team, you will help customers onboard to the Apaleo platform, support them after go-live and enable them utilize our platform to the fullest.

You will take responsibility for the experiences our customers have with Apaleo and you will work closely with our business development and product teams, embodying the API-first and open platform vision.

You will share the Apaleo platform vision with our customers to help them innovate their hospitality business
You will coach our customers during the selfservice onboarding, as well as conduct interactive user trainings and workshops;
While answering customers' questions in our ticketing system, demonstrate your product knowledge to provide guidance and solutions and help enable the success of our customers;
Using your insights from tickets and onboardings, contribute to the creation of customer

- and internal-facing documentation for self-service.

Your skills:

You have worked in the hospitality industry or have a related career;
You are curious and eager to learn and you have a strong interest in technology;
You have sharp problemsolving skills and are ready to own challenges from start to resolution;
Selfmanagement and responsibility;
You are a native German speaker and poses full professional proficiency in English. French language skills are a plus;
You are attracted by excellence, not afraid to fail and want to move fast.

We offer:

A diverse team of motivated and international experts from various disciplines and backgrounds;
Flexible structure with a flat hierarchy;
A key role in one of the most promising international startups in the hospitality industry, located in the heart of Munich;
Team events: dinners, cocktail club, sports groups and more;
Great work/life balance, with the possibility of working from home and semiflexible hours;
Fair compensation with a transparent peer review structure;
30 vacation days per year;
Free public transportation inside the city of Munich.

What You Will Get From Us:

You will be a part of an exciting, open and agile team, where your voice matters and where it has a company-wide impact.

We are committed to building a diverse and inclusive environment for everybody.

With us you not only have the opportunity to shape the future of hospitality but also to shape your own career into any direction.

We want you to grow with us