- Satisfaction: our customers are at the centre of everything that we do - as Field Service Engineer MR/CT, you are responsible for improving our customer satisfaction in the services that we provide as a team around the needs of our customers.
- Support: ensure execution of a technical service for permanent MR, High Field MR and CT systems. Achieve high customer satisfaction through an appropriate, prompt response to customer needs.
- Management: Execute on the plan for service engineers in line with business and customer priorities, local needs and requirements as set out by service contract and efficiency principles.
- Pre-sales activities: perform installations as established within the project planning schedule and in close collaboration with the International Project Planning department. Align all systems to a profitable long term service contract as agreed with sales
- Administration: ensure quotations are provided on time to customers (internal and external) to maximize on service opportunities. Provide administrative support as required of the role.
- share information with manager, technical team and where appropriate sales in order to maximize business knowledge of local markets. Give regular feedback on market, products, product quality and other relevant information (eg pricing) to ensure requirements are included in future product development processes. Reporting into relevant CRM tools.
- manage technical questions within an agreed timeframe and ensure that escalations are managed effectively. Support new product introductions to ensure a successful launch by managing a seamless integration within our current product portfolio in service.
- Adhere to FUJIFILM and COCIR codes as well as a focus on compliant collaborations with Healthcare professionals (HCP).
- Management: Ensure execution of company and country specific business processes in line with internal expectations as well as ISO 9001 and ISO 13485 regulations.
- degree in engineering, or a state certificate in medical or electrical engineering
- several years of technical service experience and experience with MR/CT systems or other medical devices.
- in English and native in local language; knowledge of other languages is an advantage
- service mentality and customer orientation
- communication skills, personal initiative and experience in working as part of a global organisation
- problem-solving skills and a process-oriented work attitude
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Field Service Engineer MR/CT - Stuttgart, Deutschland - Fujifilm Healthcare Europe
Beschreibung
Fujifilm Healthcare is focused on becoming a company that can reinforce the advancement of human health through its offering of products and technologies, supporting the transformation taking place in the healthcare sector. Fujifilm Healthcare's role in Europe involves a commitment to creating new clinical value and improving the medical environment by bringing the latest innovations to healthcare providers, so that they can deliver faster, more accurate diagnosis and treatment to their patients.
Fujifilm Healthcare is an inclusive, highly collaborative company whose people support and drive our competitive advantage. Diversity and individuality are welcomed and celebrated, and we are looking for like-minded, passionate, focused people to join us. We work hard to create a culture where you can come to work, be yourself and be successful.
Healthcare Europe is looking for a Field Service Engineer MR/CT to deliver the highest levels of technical solution to solve our customer service issues.
Responsibilities:
Required Skills and Experiences:
We are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. At FUJIFILM Healthcare Europe we are proud of our culture which favours diverse thinking, encourages collaboration, and insists on respect and integrity. We aspire to create an energetic, dedicated, and enjoyable work environment for all.
