Customer Operations Agent - Munich, Deutschland - SACLÀB

SACLÀB

Geprüftes Unternehmen

Munich, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

About the job

Are you passionate about fashion and luxury brands? Join SACLÀB as a Customer Operations Agent and be part of our Sales team offering a first-class client experience At SACLÀB, we have one common goal in mind: expanding the prominence of SACLÀB in the luxury space.

We are seeking a hard-working and self-motivated individual who is passionate about building strong customer relationships and managing logistics operations.

You will directly report to our Head of Sales and be a member of our dynamic, multicultural team located in Munich.

Tasks

Providing presales and postsales support, building strong customer relationships
Maintain and update customer preferences and requests
Coordinating the collection of bags from sellers and updating our system
Responsible for packing and shipping customer orders
Being the main point of contact with our shipping providers
Handling returns and processing relevant documentation
Managing bag exports and associated paperwork
Provide support to the team in various operational tasks

Requirements:

Excellent written and verbal communication skills in English, German or French are nice to have
The requirement to
work onsite in our Munich office (Karlsplatz)
Thriving on establishing and nurturing customer relationships
Capable of effectively managing multiple tasks of various nature
Passionate about the dynamic environment of startups
Able to remain calm under pressure and work efficiently in fastpaced, timesensitive situations
Previous experience with CRM systems (such as HubSpot) is an advantage

Benefits

By joining SACLÀB, Europe's only marketplace for pre-owned luxury handbags, you will become a part of our dynamic, creative, and innovative team in which all employees are respected and treated equally.

As we have offices both in Munich and Amsterdam, you'll work alongside inclusive, open-minded, and international colleagues. You will have space and the possibility to impact internal processes and bring in your knowledge and ideas.

Additionally, you can count with:

4day working week
Beautiful office in the heart of Munich (Karlsplatz)
Work with MacBook laptop
Subsidized EGym
Professional development budget
Drinks and snacks in our office
Regular company events
Parental policies

SACLÀB is the marketplace for pre-loved top-tier leather handbags. We focus on sourcing new, difficult-to-find and waiting-list designer handbags by Hermès, Chanel, Dior and Bottega Veneta. SACLÀB was founded in 2018 by siblings Alexandra and Jan-Oliver Stück. Currently, we have established offices in both Amsterdam and Munich, serving customers in over 20 countries worldwide.

At SACLÀB, our goal is to expand our prominence in the luxury fashion industry by providing an unparalleled platform for buying and selling pre-owned designer bags.

As a company, we are committed to sustainability and responsible business practices by extending the lifecycle of luxury handbags and reducing waste through our circular economy approach.

Join us on our exciting journey to revolutionize the industry with our innovative approach to secondhand luxury handbags and make a positive impact on the environment.

Together, we can contribute to a more sustainable future for fashion.

For further information about our company and products, please visit our website.

Did we catch your eye?

Our company embraces diversity and inclusivity, and we are committed to being an equalopportunity employer. We do not discriminate against employees or job applicants based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status._

Language:

- fluently German (preferred)
- fluently French (preferred)

Ability to Commute:
München (preferred)

Work Location:
In person