Customer Success Mgmt Assoc - Berlin, Deutschland - Moody's

Moody's

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

Moody's Analytics products are becoming an essential tool in the rapidly expanding Commercial Real Estate market.

We deliver an integrated and holistic platform that automates critical processes and generates insights and recommendations to drive better decisions.

Lenders, asset managers and brokers are some of our biggest customers.

Our analytics provide key property performance indicators, research, and risk assessment, giving our customers a good understanding of their future cashflows.

We have a team of brokerage and lending solutions experts as well as passionate sales, marketing and technology professionals who constantly strive to add value to our customers' experience.

Responsibilities & Tasks

Take responsibility for customer accounts: build up business relationships and understand the customer needs
Ensure user adoption for new customers
Ensure customer retention and improve client satisfaction by maintaining an ongoing exchange (such as regular meetings, updates on releases, feedback conversations on features)
Collect customer feedback and report metrics to other teams
Bring in ideas to improve documentation, procedures and internal information sharing
Impart expert knowledge to other team members
Support in platform development by reporting bugs and suggesting improvements and sharing customer feedback

Experiences & Skills
Required

Fluent in German (minimum C1)
Advanced in English
Completed studies or vocational training in Banking / Finance
13 years work experience (with emphasis on real estate financing)
Knowledge of Microsoft Office, especially Excel and PowerPoint
Confident in using technology and software
Effective communication within a multinational team

Preferable

First experience in working with clients

LI-ER1

The salary is one component of Moody's total compensation package for employees.

Other rewards and benefits include the following:
Medical, Personal Accident, Life Insurance and Time Off.

Moody's is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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