Product Support Specialist - Teltow, Deutschland - BioAnalyt GmbH

BioAnalyt GmbH

Geprüftes Unternehmen

Teltow, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Ganztags

Beschreibung

Life Sciences - B2B

BioAnalyt (located in Teltow/Berlin, Germany) is dedicated to developing and distributing mobile laboratories to measure nutrients. Our mission is to make nutrition more transparent, and we achieve this by making nutrients in food, animals, and humans measurable at low cost and without a laboratory. As a result, our products help our customers save money and time. We work with international food manufacturers, UN organizations, and laboratory service providers worldwide.

We are currently recruiting a
Product Support Specialist (f/m/d) to join our
Marketing Team. You will be responsible in handling all technical support requests from prospects and customers.

Your tasks:

Provide frontline technical support for our devices, including but not limited to diagnostics, training, and customerfacing communication.
You are responsible for the maintenance and calibration of our products at the lab level.
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all technical issues related to our devices
Prepare accurate and timely reports.
Document knowledge in the form of knowledge base tech notes and articles
Offer aftersales support services
Make technical presentations and demos on how a product will meet customer needs.
Provide presales technical assistance and product education.
Help Product Manager in the design of custommade products.
Travel to visit potential customers, trade shows, conferences, and other marketing events.
Liaise with other members of the sales team and other technical experts to provide training and support material.
Ensure knowledge transfer to product management.
Report to the Head of Marketing.

Your Profile:

You have a university degree in
Biology, Food Science, Chemistry, Biochemistry (or equal science). _(essential)_
You have several years of experience in
lab practice. _(essential)_

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At least 2 years of experience in a comparable field of activity. _(essential)_

Fluent in English, intermediate in German; additional language is a plus.
You process practical inquiries from the customer from top to button in a structured manner.

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Customer focus & result oriented.

Strong communication skills, ability to share knowledge with the sales team and motivate the sales team for your products.
A keen affinity for intercultural knowhow, as well as an enjoyment of working within an international startup atmosphere, are a must.
You can create final reports, including evaluations for customers.
You have good mathematical knowledge.
Strong communication skills.
Excellent MS Office skills and affinity with CRM systems.

What we offer:

A high degree of collaboration and autonomy while working with a group of highly diverse, committed, and supportive peers and the founding team, getting things done attitude, and access to cuttingedge technologies
The spirit of a small and fastgrowing company, the opportunity to take on responsibilities, bring in your own ideas, and manage work time flexibly.
Multicultural workplace, where respect & recognition are prioritized.
Collaborative working culture with flat hierarchies.
Regular Team Events.
You will work with international customers in a B2B environment spread across the globe.
You will receive ongoing personal development and leadership.