Customer Support Specialist - Berlin, Deutschland - Customer Alliance
Beschreibung
About Us
At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we're building.
We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas, develop their skills, and have plenty of fun along the way.
What We're Looking ForAs a Customer Support Specialist, your primary goal will be to provide outstanding customer support to our users. You will have a crucial role in resolving technical inquiries and problems, ensuring their satisfaction.
Your focus will be on delivering a positive and exceptional experience for our users, contributing to a strong and favourable brand image.
\*This is a hybrid role with a minimum of two days in our office (Berlin)Tasks
Your Responsibilities
- Collaborating closely with the product team to ensure that our product evolves and aligns with the specific requirements of our customers.
- Taking an active role in achieving the team's objectives by consistently striving to enhance our performance and fostering strong internal communication.
- Creating documentation to help customers resolve their issues
Requirements:
We Expect
- Strong written and verbal communication abilities, with exceptional skills in both English and German (C1).
- Additional language is a bonus
- Over one year of experience in a support or service role, demonstrating the ability to work independently or as part of a team.
- Capable of handling a variety of tasks and effectively managing workload.
Benefits:
What We Offer
- Working in one of the leading SaaS company in Germany
- Hybrid model with a flexible working setup so that you take advantage of our lively Berlin office from two to three days per week
- Team offsite budget of 300€ per person twice a year
- FitX membership
- 26 days vacation days earning 1 additional vacation day each year of employment up to 30 days
- After 2 years of employment Master Card with 50€ credit per month
- Great cooperation with different partners for employee discounts
- Yearly education budget of 1.000€ for jobrelated training (after 6 months of employment)
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