Concierge (M/w/d) - Wertheim, Deutschland - The Bicester Collection
Beschreibung
Concierge (M/F/d)Wertheim Village
Full-Time (40 hours a week) or Part-Time (20 hours a week)
In-village hosting:
- Proactively approach the guests who might benefits from any services (take photos, store luggage, Hands Free Shopping and other services, info on boutiques, or just to have a chat while they are waiting for someone)
- Support arrival and departures for Shopping express and Wertheim shuttles (incl. cleanliness of the shuttles and motivation of driver)
- Work together with other hospitality figures colleagues in the village (Concierge Services, Security and Housekeepers, as well as brand partner's staff colleagues)
- Assist boutiques/ brand partners, VIP Lounge and Guest Services to support the needs of our guests and enhance hospitality where required.
- Help identify any key areas of concern during a shift where there might be guest satisfaction issues, such as long queues, service deficiencies and maintenance requirements.
- Be present at the main entrances and other identified locations, as well as roving leisurely throughout the village.
- Verbally welcoming guests and have an engaging attitude
- Assisting Guest Lounge with arrivals, events and the needs of the guests as directed.
Concierge Services:
- Plan and implement hospitality initiatives within the Village Visitor Centre, continuously improving on these to surprise & delight our guests.
- Assist and advise guests with a wider tourism and hospitality offer, such as booking live entertainment, sightseeing tours, cinema tickets and restaurants, making reservations on their behalf and arranging refreshments for them
- Provide knowledgeable insights regarding all Brands and the unique offer/promotions, within the Village
- Proactively provide feedback & suggestions on any aspect of the delivery of Hospitality or our services, which will enhance the experience of our guests and further raise our performance above their expectations
- Own and resolve customer complaint situations in a professional & reassuring manner and in accordance with company policy
- Support and deliver loyalty programs such as Privilige and Miles&More
- Selling and administration of Gift Vouchers and Wertheim Souvenirs
- Promotion and crossselling of all added services associated with the Village (baggage drop)
BACKGROUND AND SKILLS:
- At least 2 years of experience ideally within the Hospitality, Tourism, Leisure or Retail industries
- Intuitively understand the importance of excellence of customer experience / hospitality
- Desire and drive to provide excellent world class hospitality and proven examples of guest experience
- Excellent interpersonal skills, in particular in dealing with international guests, with impact & influence
- Ability to prioritize and adapt effectively and remain calm under pressure
- Flexibility in terms of working hours and pattern (including Saturdays)
- Sound understanding of retail, tourism and leisure sectors or desire to learn
- Interest in and knowledge of the local area
- Professional, friendly and approachable manner
- Computer literate and fully conversant in the full suite of Microsoft Office Applications
- German & English, any other language knowledge is desirable.
Art der Stelle:
Vollzeit, Teilzeit
Leistungen:
- Betriebliche Altersvorsorge
- Betriebliche Weiterbildung
- Empfehlungsprogramm
- Firmenevents
- Firmenhandy
- Firmenwagen
- Homeoffice-Möglichkeit
- Kostenloser Parkplatz
- Mitarbeiter-Rabatt
- Zusätzliche Urlaubstage
Arbeitsort:
Vor Ort
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