Desktop Support - Frankfurt am Main, Deutschland - Nlb Services

Beschreibung

Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.

• Safely move equipment point to point using wheeled carts and vehicles.

- * Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
- * Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.

• Working knowledge of imaging utilities such as Ghost, SCCM, etc

- * Delivery and setup of PC equipment to end-users.

• Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
• Ability to provision wireless devices.(E.g. Blackberry, Android, and iPhone)
• Demonstrated proficiency for installation of desktop software.
• Working knowledge of Microsoft Active Directory and GPO
• Strong customer service skills.
• Strong troubleshooting skills.
• Significant, demonstrated experience with Microsoft Windows operating systems o Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98 o Servers: 2012, 2008 r2, 2008, 2003, 2000
• Functionally capable with Apple OS X
• Advanced troubleshooting skills with hard drive encryption software
• Advanced level skills in the

Microsoft Office Suite:
o Word, Excel, PowerPoint, Outlook configuration issues with Exchange

• Strong clientside remote access troubleshooting skills
• Demonstrate strong skills supporting printers in an enterprise environment
• Advanced knowledge of clientside management tools
• Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
• Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.
• Strong software installation and support skills.
• Disciplined, systematic problem solving skills required.

Job Types:
Full-time, Contract

Contract length: 6 months


Salary: 150.00€ € per day


Ability to commute/relocate:

• Frankfurt: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

• Fluent German speaker

Experience:

- support: 5 years (required)