Solutions Architect - Berlin, Deutschland - Lakeside Software
vor 3 Wochen
Beschreibung
Lakeside Software is a leader in digital employee experience - enabling companies to deliver an incredible digital experience for their employees by holistically monitoring and proactively improving end user experience.
Recognized by Forrester as a Leader in their most recent New Wave for End User Experience Management, we are growing rapidly and scaling our business operations to take advantage of the growing market opportunity.
The Role
As a Solutions Architect, you will have the opportunity to positively impact the productivity of end users via a focus on improving the end user's experience when interacting with their workplace digital tools (i.e. their end user devices).
Since most enterprises rely heavily on the efficient functionality of their workplace digital systems, this will be a highly visible role with exposure to a variety of enterprise stakeholders.
Most importantly, we're looking for someone with an entrepreneurial spirit who's excited to be an active participant in building and scaling a company.
What You'll Do
The core functions of this role include:
- Working closely with Sales to help qualify and identify customer pain points which our solution will be able to resolve
- Identifying the technical requirements within an offering, matching them to Lakeside Software solutions, and accelerating the adoption cycle by positioning and demonstrating market differentiators
- Designing and presenting to customers: product demonstrations, evaluation proof of values, documentation, and enablement to support their goals
- Partnering crossfunctionally with Sales, Customer Success, Product, Engineering, and Support and other internal teams, as needed, to meet and exceed customer goals
- Building effective relationships at all levels of the organization, maintaining a high level of customer service
What You'll Bring to Lakeside
The key skills for this role include:
- Hands-on, technical, problem-solving with an ability to adapt to competing demands throughout the day
- Strong storytelling and effective communication skills; adept at articulating the solution's value and demonstrating Lakeside's capabilities
- Confidence in written/verbal communication, organization, presentation, public speaking, and project management skills
- Demonstrated business acumen with experience delivering solutions to all size companies
- Technical documentation and presentation experience
- Ability to troubleshoot and analyze software and system
The key requirements for this role include:
- 5+ years of relevant professional experience; a background working in software sales is preferred
- Experience gathering and understanding customer pain points and business requirements while recommending best practices
- ITIL knowledge and experience
- Professional certifications in technology like Microsoft, Citrix, and VMware such as MCP, MCSE, MCT, CCA, CCEA, VCP, VCAP, and VCI desirable
- Experience of transformational outsourcing and understanding of the principles and challenges involved
- Broad understanding of ICT technologies covering many of the following:
- Desktop technologies and solutions
- Windows Server Technologies
- Virtualization Technologies and Techniques such as serverbased computing and desktop virtualization
- End user support tools/techniques
- Understanding of relational databases is a plus; SQL query language and scripting, Microsoft SQL Server, and other related Microsoft Business Intelligence technologies (Reporting Services, Integration Services, Analysis Services)
- Scripting and PowerShell familiarity (desirable)
- PowerBI skills ((desirable)
- Experience with Service Desk tools like ServiceNow (desirable)
- Experience with Cloud technologies (desirable)
- Experience with REST APIs (desirable)
- BA/BS Degree or equivalent
Why Lakeside?
- Industry leader based on both Forrester and Gartner ratings
- Heavy investment into sales enablement technology
- Best in class sales training (Command of the Message and MEDDIC)
- Huge addressable market with large sales territories
- Competitive Benefits Package
Additional Details
- Location: Remote in Germany
- Travel: Up to 40%
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