Desktop Support Specialist - Munich, Deutschland - Sybex support Service
Sybex support Service
Munich, Deutschland
Geprüftes Unternehmen
vor 3 Wochen
Beschreibung
Exp: 2+ yearsBase Skill Set:
- A+ Certification or equivalent experience
- Good working knowledge of Active Directory
- 2+ years' experience providing technical support in a fast paced and constantly changingenvironment up to executive management level.
- Excellent customer service and communicationskills including providing VIP support
- Experience supporting large Windowsbasedenvironments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 andO36
- Support of End User for video conferencing units. Support of mobile devices
Duties & Responsibilities:
Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
Duties shall include, but not be limited to:
- Diagnosing and troubleshooting desktop system,printer and operating problems
- Consulting and instructing users on hardware andsoftware questions/issues
- Collaborate with other IT Services Data Centerand Network Infrastructure teams
- Install, maintain and upgrade equipment and itsassociated infrastructure
- Runs diagnostic tests to isolate system problemsas well as proactive activities
- Operating Systems Windows, OS-X
- MS Office (Windows and knowledge of Mac)software
- Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
- Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA
- Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
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Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments
- Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment
- Experience in working with a helpdesk operation,to include Windows and Mac clients
- Selfstarter that is able to collaborate actively withothers in a crossfunctional team
- Proven attention to detail and high standards for quality
- Excellent organizational/administrative/technicalskills with agility to reprioritize as necessary
- Skilled in documenting written troubleshootingsteps and instructions
- Business professional attire
Work Location:
In person