CRM Specialist - Offenbach, Deutschland - Hyundai

Hyundai

Geprüftes Unternehmen

Offenbach, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

WELCOME TO GENESIS MOTOR EUROPE
We are Genesis. In our world, we are customer-oriented; there is no compromise.

We constantly think about how we can find the perfect balance between the needs of our consumers and the technological feasibility, and strive for innovation, by closely observing the expectations of our customers and realizing ambitious technological developments.

Become part of our story and join our international team in Offenbach/Main

CRM Specialist (M/F/d):

_We are currently looking for a CRM Specialist
_:

_We want you to:

_:

Develop and execute CRM strategies to support sales objectives and to increase CLV across customer lifecycle stages (e.g. lead acquisition, onboarding, engagement, loyalty, retention)
Collaborate with sales, marketing, and service teams to gather, define, and deliver new business requirements
Identify relevant customer data and continuously improving the customer database for effective segmentation and personalized communication, while ensuring compliance with GDPR regulations
Analyze CRM campaign performance data to derive strategic insights for enhancing CRM strategies
Lead offline and online multichannel campaign management for new customer acquisition (conquest activities) and ensuring consistent brand experiences across all touchpoints to foster customer loyalty
Oversee lead nurturing and developing lead management processes from conceptualization to implementation, including KPI definition and results monitoring
Lead customer data management efforts, including database segmentation and enhancing data quality within Salesforce
Report key lead management results up to the sales conversation rate and driving data cleansing projects as needed
Collaborate with external partners to deliver highquality services that align with company requirements

_ Requirements:

_:

University Degree (BSc, MSc) in Computer Science, Engineering, Mathematics, Economics or other businessrelated field
Minimum of 3 years of relevant professional experience in CRM management and lead generation in a dynamic environment, e.g. consultancy, startup or agency
Experience in sales and service management using Salesforce CRM
Salesforce certifications are a plus
Understanding of sales process and procedures
Strong analytical skills, solution oriented and team player
Fluent English language as well as excellent presentation skills

_ We offer:

_:

You'll enjoy a competitive salary, plus:
Flexible working hours and hybrid work policy
Continued learning and professional development
Car sharing and lease mobility program
Complimentary nutritious food and drink in our canteen
Complimentary fitness facility and company sport activities such as tennis, soccer, yoga, etc.

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