Operations Specialist - Dahlewitz, Deutschland - Kuehne+Nagel
Beschreibung
Are you passionate about supply chain management and eager to grow in this field? Look no further Our division seamlessly integrates cutting-edge technology with technical expertise to deliver effective and sustainable supply chain solutions.
This is your golden opportunity to make an impact and advance your career.Your Role:
As an Operations Specialist, you'll work directly at our customer's site in Dahlewitz, near Berlin.
Your primary responsibilities include coordinating transport-related activities, such as order fulfillment, transport management, freight settlement, request and deviation management, visibility, and monitoring.
You'll be the first point of contact for customer requests, ensuring a customer-centric approach and contributing to long-term relationships.You'll closely collaborate with various functional areas within our Integrated Logistics (4PL Supply Chain Management) department and external transport providers.
Your goal is to provide an excellent customer service experience, aligning with customer expectations and contractual agreements. Join our team and make a difference in optimizing logistics processesYour Responsibilities:
- Act as a main contact for the services in scope
- Coordinate transport services for customer orders endtoend, using transport management systems.
- Handle exceptional & special transport requests
- Execute event monitoring services to guarantee agreed delivery service. Check and open deviation reports based on event monitoring Issue or receive as well as respond to deviations reported, by identifying root cause, causing party and proposing corrective actions
- Recognize and escalate operational issues impacting the service in time to your management
- Show ownership within the area of responsibility and execute tasks with expected level of proactivity, productivity & performance
- Provide suggestions to process improvements and CI initiative
Your Skills and Experiences:
- Completed apprenticeship in freight forwarding, ideally a further university degree in Supply Chain Management or Logistics
- Professional experience (min 23 years) in Freight Forwarding, preferably within Air and/or Road Logistics
- Strong customer service orientation, ability to understand and execute new processes, independent and structured way of working
- Ability to fulfil timecritical tasks, keep schedules and deadlines; meticulous attention to details to ensure accuracy in data analysis, documentation, and order processing
- Fluent English and conversational German language skills, both written and spoken
- Strong analytical skills with the ability to interpret data, identify trends, and derive actionable insights to improve operational efficiency
- Proficiency in using logistics software, Microsoft Office Suite, and other relevant tools to perform job duties efficiently (e.g., TMS, WMS, ERP systems)
Good Reasons to Join:
These are the benefits: - Health services offered: Your health is important to us.
That's why Kühne+Nagel supports you with specific offers to better balance family and work, as well as to promote your health.
- Professional and personal development opportunities: We want you to evolve and unleash your potential. That's why we offer professional and personal development opportunities. - Modern workplace: At Kühne+Nagel, you can expect a modern work environment- Employee discounts:
- Employee referral bonus:
Employee referrals pay off Recommend Kühne+Nagel as an employer to your acquaintances and friends, and receive a bonus upon successful employment.
About Kuehne+Nagel
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
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