Application Support Specialist - Ottobrunn, Deutschland - Extedo GmbH

Extedo GmbH

Geprüftes Unternehmen

Ottobrunn, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

HELP MAKE THE WORLD A BETTER PLACE

EXTEDO enables regulatory authorities and life sciences organizations around the world to develop and bring new products of the following areas to market faster and safer: pharmaceuticals, biotech and biopharma, generics, medical devices, healthcare and the public sector.

As a leading solutions and services provider in the field of Regulatory Information Management (RIM), our product portfolio EXTEDOpulse and our consultants' expertise empower more than 35 regulatory authorities and over 1000 maintained customers across 65 countries to deliver Effortless Compliance.

In our company everyone's contribution matters.

For our location in Ottobrunn near Munich (remote start possible) we are actively seeking an

Application Support Specialist (M/F/d)
Being an EXTEDOrian means being part of something big.

It means dealing with the future of regulatory issues in the pharmaceutical sector, the future of our company and at the same time:
your future.

At EXTEDO, we believe in hiring people like you - ambitious, forward-thinking who want to be more than just another employee.

Your Tasks - as important as our Software:

Incident & Problem Management in the 1st & 2nd level for our customers
Identify, understand, analyze, and develop solutions while ensuring a positive customer experience
Communication and documentation of the measures carried out, as well as expansion of our knowledge database
Track solutions with internal and external stakeholders
Perform installations, updates, and configurations on customer systems
Proactively contribute ideas to make our support services even more valuable to our customers and implement your ideas
Learn and constantly expand your skills with regard to our EXTEDO products, IT technologies and regulatory knowhow
Work in a crossfunctional team and get involved in innovative projects for sustainable process improvement
You will work closely with our international support and sales teams, as well as product management and software development

Your Profile - as good as our Solutions:

Technical training/appreticeship (e.g. IT specialist with a focus on system integration), an academic degree or a comparable qualification
2 to 3 years of professional experience in a similar environment
You feel right at home, surrounded by IT professionals who use and support webbased and clientbased software tools
You are familiar with Windows Server, Linux and SQL databases
Ideally, you already have basic knowledge of Docker, Cara platform from Generis, Azure and scripting languages (e.g. Python, Powershell)
You love to explore problems and develop solutions.
You have a talent for multitasking and a strong ability to prioritize topics
You are customeroriented and have strong communication skills
Very good knowledge of English (spoken and written), German is a plus

Do you like to tackle new topics and support others with words and deeds? Then welcome to our multinational support team.

We support our worldwide customers in handling our various software solutions, solving their problems and answering their questions.

Job Types:
Full-time, Permanent