Customer Service Specialist - Unterhaching, Deutschland - Vincotech
Beschreibung
LEVEL:
Professional
- DEPARTMENT: Customer Service
- LOCATION: Germany
We need you Get in touch if you are a good fit.
***To reinforce the international team at our headquarters in Unterhaching near Munich, Germany, we are seeking a Customer Service Specialist (all genders)
Fast and flexible is our motto. Everything we do gets done with the future in mind. This is where you come in.
Join us, a successful market leader and reliable partner, to help build a better tomorrow with sustainable technologies. Let's make an impact together.
Headquartered in Unterhaching near Munich, we also own and operate a plant in Bicske, Hungary, and maintain sales offices around the world.
Our global team of 900 people welcomes you to Vincotech, a Mitsubishi Electric Corporation company.We offer you a hybrid working model and are open for part-time employment.
Your skills are in demand
We need you to:
- After a phase of orientation and training, be the main point of contact for our customers and sales force for all
pull-in, push-out, cancellations)
- Among other tasks, gather all information necessary to enter customer orders and to ensure they are processed
- Monitor confirmed schedules in close collaboration with Production Planning, Logistics and Shipping at our plant in Hungary
- Align all kind of interests of our customers with internal departments and handle escalations and bottlenecks inclose cooperation with Production Planning, Sales, Purchasing and Management
- Be responsible for processing and monitoring customer demand allocation in our ERP system
- Take full liability of customer master data maintenance in our ERP system for assigned accounts
- Be in charge of sales price validation in close collaboration with Sales and Product-Marketing teams
- Be able to handle customer credit notes and debit notes
- Play an active role in coordinating aftersales quality complaints and organizing return shipments (RMA) to our
- Be entrusted to report on open sales orders (backlog) and billings / deliveries
- Be able to drive improvement and efficiency processes within cross functional teams
You:
- Have earned formal qualifications in business through an apprenticeship or traineeship and have ideally completed advanced professional training, for instance, a Business Administration training program
- Have enriched this fundamental skillset with some initial professional experience in B2B Inside-Sales or Customer Service with a multinational organization, preferably in the electronic semiconductor market industry
- Are quick to understand business processes and have a basic grasp on bookkeeping
- Are skilled in the use of MS Office and SAP R/3 SD
- Have a fluent command of spoken and written English as well as German
- Have the poise necessary to remain always calm and focused in highpressure situations and you are open minded
Join us and take this opportunity to:
- Be part of a company, which is a key enabler of efficient and affordable energy use everywhere, which is one of the most important megatrends of our society and a necessity for generations to come
- Experience a motivating company culture where flat hierarchies and quick decisionmaking are realities rather than wishful thinking
- Work in an agile and flexible Customer Service team and be an important interface for our valued customers
- Find longterm career prospects, an attractive salary and very good benefits all this can be part of your priority package at Vincotech
Biberger Straße 93
82008 Unterhaching
Germany
Mehr Jobs von Vincotech
-
Sales Manager
Unterhaching, Deutschland - vor 2 Wochen