Service Coordinator - Hamburg, Deutschland - Wärtsilä

Wärtsilä

Geprüftes Unternehmen

Hamburg, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Service Coordinator:

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets.

Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.

Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent - want to join the ride?

We are now looking for a

Service Coordinator (M/F/d)
to join our team in
Hamburg, Gasstrasse. The position is a permanent role.

What will you be doing

Main objective of your work as Service Coordinator will be:

Organization of all Nacos Core service attendances worldwide
Center of Communication between all involved external parties (customers, service partner, agents) and internal parties (i.e. Product Development, Technology, Engineering, Export & Forwarding, Accounting & Finance, Repair, E&A Business Control, Service Sales, Operations, Warehouse & Consignment, Supply Chain Management)
Use of OTRS as communication tool

Additionally you will take care of the coordination of services:

Verification of commercial conditions of the incoming service request (Warranty, Fleet Maintenance Contract, advance payment etc.)
Preliminary technical clarification (independently or in cooperation with our coteam technical support)
Determining the material/components required for the service attendance (including inventory check, sourcing options, lead time)

- requesting potential service partners (capabilities, availability of spares and technician, probable expenses)

Issuing a quotation / cost estimation to customer
Creating the SAP order
Purchase order to service partner
Initiating the customizing process of components
Initiating the shipment of components
Monitoring the outcome of the service
Examining the service report
Invoice verification
Follow up on unused/ defect material
Requesting customer feedback
Initiating commercial invoice
Monitoring of receivables and payment reminders (if required) in cooperation with the Finance & Accounting Department
Summary of service history in digital file on servers

The below will enable you to shine in this role:

Dipl.

Ing. E-Technic or comparable

Approx. 3 years of experience
Depth product and service flow knowledge
Good English skills (spoken and written)

Why you and us
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more.

We don't always get it right the first time, and if mistakes are made, we make sure to learn and grow from them.

We want everyone to voice their opinions freely.

That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.

Are you eager to be part of this ambition?

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers.

We offer interesting and challenging work tasks, as well as personal and professional development in a great team.

Contact & next steps
We aim to keep you updated on the process all the way.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.