Specialist Customer Experience - Ingolstadt, Deutschland - MediaMarktSaturn

MediaMarktSaturn

Geprüftes Unternehmen

Ingolstadt, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Your Tasks:

Analyze NPS trends globally and by individual countries to understand regional variations and opportunities for improvement
Collaborate with country teams to develop localized strategies for enhancing NPS scores and driving customer advocacy
Provide regular reports on NPS performance at both group and country levels, highlighting areas of strength and areas for improvement
Close collaboration with different stakeholders to prioritize and address customer concerns and suggestions effectively
Prioritization, assignment and execution of international CX projects and surveys (such as web intercepts, ad hoc customer researches etc.)
Managing external partners (e.g. market research agencies)
Customer data analysis, insight generation, definition of action items
Ability to integrate different data sources for holistic comprehension of the customer experience pain and gain points

Your Profile:

Ideally Bachelor's or Master's degree with a focus on marketing, communications or market/consumer research
Ideally First practical experience in the field of Customer Experience/Insights, Market Research, Marketing
Advanced proficiency in data analysis tools and techniques
Experience in working with different stakeholders at the same time
Ideally, experience in working with JIRA
Good analytical skills/affinity for numbers
Proficiency in data visualization and business intelligence tools
Proactive approach to work
Team player (M/F/d)
Fluent in English

About Us:

Additional Benefits:

Job Infos:

Location:
Ingolstadt, München

MediaMarktSaturn Retail Group

Department:
HQ - Customer Care

Entrylevel:
Professional Level

Type of Employement:
Full Time

Working Hours: 37.5

Persona:
Job Requisition HQ Employee

Recruiter:
Lina Ebert

Recruiter:
Lina Ebert