Customer Support Tier 3 - Korntal, Deutschland - FARO Europe
Beschreibung
FARO is an imaging company - and an_imagining_ company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies.
Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.
We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges.
Learn more about FARO here
- We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized._
We are seeking a Customer Support Tier 3, located in Germany or in France or in Italy or in Spain or in the Netherlands.
- Determine the requirement for units to be returned for inside service, provide return authorizations and communicate shipping requirements and arrangements to customers as required. Prepare required internal documentation to facilitate the return of customer units for repair services.
- Process quotes, customer orders and sales orders for accessories, warranties, repairs and software. Enter data relating to customers and sales and maintain customer database in computer system.
- Research and determine customer accounting terms, proofreading all legal documents (purchase orders), overseeing the invoicing and billing process by providing a customer with requested invoices.
- Follow up on open service inquiries to ensure that customers received solution and are satisfied with solution. Respond to and resolve complaints and concerns.
- Familiar with standard concepts, policies, practices, and procedures within Faro's organization. Relies on experience and judgment to plan and accomplish goals.
- Develop technical Q&A for solutions & fast faxes, related to FARO products.
- Handling of confidential data internally and with customer.
- Facilitate support for internal customers (other departments) and direct them to appropriate solution avenue(s).
This position requires:
- Mechanical, Electrical or Aerospace Engineering Degree
- Minimum of 13 years' experience in Customer Service
- Excellent knowledge of English and German language
- Ability to Multitask & Prioritize
- Ability to work independently as well as a team environment
- Organized & Detailed Oriented
- Good Oral & Written Communication Skills
- Good Relationship Building Skills
- Continuous track record of success
- Past database / data entry experience
- Proficient at Microsoft Office Suite
FARO offers:
- In general, a permanent employment contract
- Flexible working hours
- Training
- Other employee events and services (e.g. bicycle program, health days, sponsored sports events and charity runs, free drinks and fresh fruit)
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