Representative - Post Sales Operations - Frankfurt am Main, Deutschland - First Solar GmbH

Beschreibung

First Solar is a leading global provider of comprehensive photovoltaic (PV) solar systems using advanced module and system technology.

Through determined innovation, we have achieved a significant milestone by delivering solar energy that is an economically attractive alternative to fossilfuel sourced electricity.

The Representative I - Post Sales Operations is the operational interface to the external and internal customers for support of post-sales service related activities, including but not limited to warranty and recycling claim processing as well as customer training, complaints and inquiry handling.

• Execute back office activities including but not limited to:
• Warranty and Recycling claims processing
• Customer training and complaint/inquiry handling
• Fulfill customer spare part sales
• On time execution of all back office activities
• Interact with internal and external customers to understand their needs, coordinate activities and drive to claims closure
• Ensure customer's needs are met and expectations exceeded
• Interface with Post Sales Operations team and peers for all needs and requirements of customers, ensuring clear communication passdowns
• Coordination of regular customer communication in order to ensure comprehensive information flow
• Coordination, observation and followup on customer projects and providing information to internal stakeholders
• Aid in the development of global processes with regional customization for all First Solar product offerings
• Provide training to internal/external customers on postsales related topics
• Ability to request, understand & negotiate quotes/rates for postsales related activities as needed
• Prepare summary reports and analysis including KPI for the respective area of work
• Ensure compliance with SoX and CAPs for processes within area of responsibility
• Support the development, execution, and maintenance of a Customer Support Services operating system that satisfies Post Sales Operations requirements, enables enterprise wide decision making and drives continuous improvement efforts

This position is a full-time employment, individual agreements based on qualification can be made.

• 2 years work experience, preferably in customer service, photovoltaic

- or power generating industry or logistic segment

• Bachelor Degree preferred but not mandatory with equivalent work experience.
• Strong communication skills (service and technical preferred) in a global environment and multinational colleagues
• English Language skills written and verbal required, an additional Language such as German or French a plus
• Analytical approach to work and ability to prioritize and take direction on priorities
• Possess excellent problem solving and data handling skills
• Proficient in Microsoft Outlook, Word, Excel
• Experience with a CRM software (preferably Salesforce) a plus, but not required
• SAP/Oracle knowledge (Sales or Logistics) a plus, but not required
• Change oriented and adaptable to changing business situations

Join us to lead the World's Sustainable Energy Future.

• Flexible Working Hours
• Mobile Work
• Continuing Training
• Kitchen with free Water, Coffee and Tea
• International work environment
• S-Bahn Station nearby