Customer Order Specialist - Hamburg, Deutschland - Bishop GmbH

Bishop GmbH

Geprüftes Unternehmen

Hamburg, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Customer Order Specialist (d/f/m) Ref.72669

Your responsibilities:

The Jobholder (d/f/m) will work as Customer Order Specialist.

The Customer Order Fulfilment (COF) Hamburg is set-up in several Single Point of Contact (SPOC) groups composed of one Customer Order Manager (COM) and up to four Customer Order Specialists (COS).

All of them act as SPOC towards their allocated customer portfolio. The COS is the primarily interface between the customer and the Satair internal material order handling process.

They administer the complete customer order including initial receipt, sourcing at procurement, escalation, delivery followup and claim handling for Airbus and OEM parts.

Responsibility for order processing, administration and management of material orders received from customers (airlines, maintenance and repair organizations (MROs), brokers and others)
Facilitates material stock dispatch from global resources (warehouses, suppliers, vendors, etc.)
Charged with material sourcing from Satair procurement and other business partners which includes constant monitoring and escalation
Develops solutions and takes decisions to ensure ontime material delivery to meet customer expectations
Clarifies spares technical queries utilizing technical documentation and/or liaises withtechnical and engineering departments.
Provides consistently high quality responses to all customer related requests for all materials and related services to ensure the highest possible customer satisfaction
Organize and conduct regular account meetings with customers, internal stakeholders, Satair Account Directors, Airbus Customer Support Directors, Airbus Field Service Representatives and others, to share information and keep a global view on your customers' activity

CV ́s are required in EnglishPersonal requirements:

Strong communication skills to deal with contacts at all levels to collaborate and maintain business relationships
Independent, structured and resultoriented work to ensure efficient workflows coordinate and achieve goals on time
A high level of persuasiveness and assertiveness in order to meet the respective needs to represent interests well
Stress resistant

Vocational training:

Industrial clerk at least technician/specialist

Studies:

Business administration at least Bachelor's degree or
Supply Chain / Logistics at least Bachelor's degree course

Professional experience:

Scheduling/material procurement at least over 2 years
Customer Service/Customer Service at least over 2 years
Logistics at least over 2 years

IT:

Google Workspace is an advantage

knowledges:

Project management at least mínimal knowledge

Language Skills:

At least business fluent in English

Our offer:

Conditions according to Equal Pay (IG-Metall Tariff)
Flexible working hours through a personal flextime account
Continuous personal support from your contact person

- employer-funded pension

Bonus payments by employees recruit employees

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