Customer Care Representative Associate - Bonn, Deutschland - FedEx Express EU

FedEx Express EU

Geprüftes Unternehmen

Bonn, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Position Summary:

Für unser Customer Contact Center in Bonn suchen wir zu nächstmöglichen Zeitpunkt eine/n Customer Care Representative Associate.

Deine Aufgaben:

Du bearbeitest telefonische und schriftliche Kundenanfragen
Du berätst unsere Kunden zu unserem Produktportfolio
Du bearbeitest Reklamationen und übernimmst das Beschwerdemanagement
Du bearbeitest proaktiv Serviceabweichungen und informierst unsere Kunden
Du findest am Telefon und intern individuelle Lösungen für Anfragen unserer Kunden

Du begeisterst uns durch:

- strukturiertes sowie kunden
- und serviceorientiertes Arbeiten

Teamfähigkeit und Kommunikationsstärke
Freude am Kontakt mit Menschen

- eine erfolgreich abgeschlossene kaufmännische Berufsausbildung (bspw. Bürokauffrau/- mann;
Kauffrau/-mann für Dialogmarketing) oder eine vergleichbare Qualifikation
- sehr gute Deutsch
- sowie gute Englischkenntnisse

Interessiert? Wir freuen uns über Deine Bewerbung.

**Eingruppierung in den Gehaltstarifvertrag für die kaufmännischen und technischen Angestellten in der Speditions-, Logistik
- und Transportwirtschaft Nordrhein-Westfalen, sowie in die FedEx Entgeltordnung (Grading)**:

Customer Care Representative Associate:
Gehaltsgruppe II; FedEx Grade 4

Additional Information

Posting Date: 17-Apr-2024

Closing Date: 18-Apr-2024

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine.

Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.

We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity.

FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.

The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.

Our success in the industry is attributed to our people.

Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers.

We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world.

The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's.

While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.