Desktop Support Specialist - Hamburg, Deutschland - CIS Worldwide Ltd
vor 2 Wochen
Beschreibung
Highlights-
- Need Native European/Native German
- German and English proficiency
- Need Native European/Native German
- He She must possess good knowledge on Windows, Active Directory, O365, and VPN.
- The person will contribute towards achieving project deliverables (SLAs KPIs Improvements etc.).
- Collaborate with L3 and other resolver teams in English
- Correctly logging incidents and faults, categorizing, and prioritizing them in line with team procedures
- Good troubleshooting knowledge on internet and VPN issues
- When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System
- Install, upgrade, support and troubleshoot for printers & related computer hardware.
- Knowledge of Citrix and VPN
- Customize & configure desktop hardware to meet specifications and business standards
- Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries
- Take ownership and responsibility of queries, issues and problems.
Salary: 3,000.00€ - 3,500.00€ per month
Ability to commute/relocate:
- Hamburg: Reliably commute or planning to relocate before starting work (required)
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