Platinum Client Service Emea Lead - Berlin, Deutschland - Deutsche Bank

Deutsche Bank
Deutsche Bank
Geprüftes Unternehmen
Berlin, Deutschland

vor 3 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

About the job - Deutsche Bank Technology in Berlin
DB Technology is a global team of technology specialists, spread across multiple trading hubs and tech centres.

We have a strong focus on promoting technical excellence - our engineers work at the forefront of financial services innovation using cutting-edge technologies.

Our Berlin location is our most recent addition to our global network of tech centres and growing strongly. We are committed to building a diverse workforce and to creating excellent opportunities for talented engineers and technologists. Our tech teams and business units use agile ways of working to create #GlobalHausbank solutions from our home market.


Platinum Client Solutions


We are looking for a motivated Platinum Client Service Delivery Specialist to join the Platinum Client Solutions (PCS) team in the Corporate Bank division of Deutsche Bank.

The PCS team plays a crucial role in improving the overall service experience for our Platinum clients throughout the customer lifecycle.

Platinum Clients refer to high volume and high revenue producing clients within Corporate Bank.

The team works on stabilizing platinum client's flows, improving observability, and identifying ways to decrease pain points that have been raised by the clients.


As part of our global team, you will be knowledgeable in the payments industry, data analytics and data visualization, have a good understanding of Cloud technology and solutions for banking services.

You are expected to skilfully navigate through big data to analyse trends, troubleshoot issues and provide appropriate recommendations to enhance the client experience and Product Roadmap, becoming an SME on Platinum Client Payment flows.

Prior experience in data analysis and visualization, as well as project management or product ownership, and understanding of the software development lifecycle is beneficial.


  • You love this job but feel you cannot tick 100% of the boxes? Send us your CV anyway

Your key responsibilities

  • Work with all internal DB teams to provide a single point of contact for the bank's Platinum Clients and to build relationships with internal clientsupport teams
  • Liaise with platinum clients directly through monthly steerco's and receive realtime feedback on progress and challenges.
  • Design and develop new functionality, work with teams on functional and nonfunctional requirements, technical analysis, and design
  • Find areas of improvement to current and future payment flows, manage internal improvement projects

Your skills and experiences

  • Payment industry standards (NACHA, ISO 20022, etc.) and understanding of front to back Payment's processing
  • Knowledge of JIRA and Confluence
  • SQL & Java knowledge (preferred). Familiarity with Cloud GCP (beneficial)
  • Good understanding of product life cycle and feature creation
  • Good verbal and written communication skills to interact with Platinum Clients and DB internal teams

What we offer

  • Competitive salary and benefits, including 30 days of holiday
  • Hybrid model of remote work and office days
  • Working at the forefront of financial services technology at scale

What we will offer you
As the benefits may vary marginally from location to location, it is advisable to use the link to our career page:
In case of any recruitment related questions, please get in touch with Maryna Wehab.


Contact Maryna Wehab :
Unsere Werte bestimmen das Arbeitsumfeld, welches wir schaffen möchten - vielfältig, wertschätzend und offen für verschiedene Meinungen. Nur eine Unternehmenskultur, die eine Vielzahl von Perspektiven, sowie kulturellen und gesellschaftlichen Hintergründen vereint, fördert Innovation.

Wir setzten auf vielfältige Teams, in welchen die Menschen ihr volles Potential entfalten können - denn das Zusammenführen verschiedener Talente und Ideen spielt eine entscheidende Rolle für den geschäftlichen Erfolg der Deutschen Bank.

Unsere Unternehmenskultur setzt hohe ethische Standards und fördert ein gutes Miteinander.

Unabhängig von kulturellem Hintergrund, Nationalität, ethnischer Zugehörigkeit, geschlechtlicher und sexueller Identität, körperlichen Fähigkeiten, Religion und Generation freuen wir uns über Bewerbungen talentierter Menschen.


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Wir bieten flexible Arbeitszeitmodelle und weitere Zusatzleistungen, um Sie in Ihrem Berufsleben zu unterstützen.

Klicken Sie hier für weitere Informationen zu Vielfalt und Teilhabe in der Deutschen Bank.
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