Desktop Technician L2 - Mannheim, Deutschland - Iron Systems

Iron Systems

Geprüftes Unternehmen

Mannheim, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Date Posted:

5/11/2023

Job Function:

IT Support

Location:

Mannheim
DEU

Offered Salary:

Competitive
Iron Systems is an innovative, customerfocused provider of custombuilt computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.
Experience Years

Job Description & Requirements:

Key Responsibilities:

Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops.
Hands on role were expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets.
To provide infrastructure administration functions.
Providing onsite cover as part of a shift arrangement Being prepared to work out of hours when required and to provide out of hours oncall support cover as required.
Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities.
Taking ownership of issues through to resolution on all appropriate requests.
Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide uptodate status and information.
Move equipment associated with escalated help desk incidents and service requests Performing asset inventory activities as needed.
Trains and orients staff on use of hardware and software. Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
Works with procurement staff to purchase hardware and software.
This position requires the ability to work in a projectbased environment requiring flexibility and teamwork.
Performs other duties as assigned.
Help create technical documentation and manuals.

Work Experience:

Handson experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners.
Knowledge of network security practices and antivirus programs.
Ability to perform remote troubleshooting and provide clear instructions.

Technical Skills:

Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc.
Address user tickets regarding hardware, software and networking.
Guide users with simple, stepbystep instructions Conduct remote troubleshooting Effective communication by Engineer in English and local languages is mandatory.

Business Skills:

Management of the team of L1 resources Ability to interact with customers so as to ensure that the service is polite, efficient and responsive A selfstarter with ability to work on their own initiative.
To work through issues analytically to a successful conclusion an individual with a minimum of 3 years supervisory experience.

Desired Experience:

At least 56 years of experience in the field or in a related area required Prior experience on Desktops, Workstations, Notebooks and Printers Collaboration experience including remote control of PCs and video conferencing knowledge Deliverables to include ensuring the proper levels of run and maintain support and handson assistance for IT infrastructure projects.