Hotel Customer Service Agent Nf-02 - Stuttgart, Deutschland - US Army Installation Management Command

US Army Installation Management Command

Geprüftes Unternehmen

Stuttgart, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Duties:

Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes.

Requirements:

Conditions of Employment:

Direct Deposit and Social Security Card is required.
Meet qualification/eligibility/background requirements for this position.
A one year probationary period may be required.
Subject to satisfactory completion of all preemployment checks in accordance with AR 2153, and favorable completion of a Tier 1 background investigation is required.

Qualifications:

QUALIFICATION REQUIREMENTS:

Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with mínimal to no supervision.

Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry.

Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.

Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.

Ability to use office automated equipment in the performance of the required duties.

Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.

Education:

This job does not have an education qualification requirement.

Additional information:

Area of Consideration:

Manual Applications:

PCS Costs

Payment Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.

Pay-Band (NF or CY) Allowances and Differentials

This is a paybanded position.
Sunday premium pay may be authorized by the Garrison Commander.
If authorized, only regular (fulltime, parttime, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of nonovertime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of nonovertime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of nonovertime work performed between

Foreign Overseas Allowances

Foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.

Please check out our Applicant Information Kit:

Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.
Benefits

Review our benefits

How You Will Be Evaluated:

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

NAF Preference
Family Member Preference (OCONUS ONLY)
NAF Preference

- Involuntarily Separated From the Military

NAF Preference

- Spouse Employment Preference (SEP)

NAF Priority Consideration

Business Based Action