Emergency Call Center Dutch - Berlin, Deutschland - Workstation Customer Care

Workstation Customer Care

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

For our client we are looking for talented employees (M/F/d) who can keep a professional composure in stressful situations.

You are able to calm down callers who are a little bit upset and confused because of the emergency situation and to capture the overall situation with target oriented questions.

After an intense training, you will be able to initiate necessary steps according to the situation and, if necessary, inform contact persons.

In doing so, you strictly adhere to the given processes and thus ensure a smooth process in solving the customer's emergency situation.

What you will be doing:

Recording and processing of elevator emergency calls
Receipt of customer and technician inquiries about the situation
Holding conctact with technicians, doctors, fire brigade or other helpers
Keep contact with trapped passengers, motivate them and calm down where appropriate
Work in a customer support / customer service environment

What you will need: