Team Lead Operations - Berlin, Deutschland - Nickel

Nickel

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Launched in 2014, Nickel is THE payment solution that offers the possibility for anyone to open a current account in 5 minutes inside a tobacco shop.

With more than 2,5 millions accounts opened and 6.500 tobacconists transformed into small branches, Nickel is a great success story.

With more than 600 collaborators based in Paris, Nantes, Madrid, Lisbon and Brussels, Nickel is accelerating its international development.

We launched Spain in 2021 and we will open 6 other European countries in the next 4 years, Germany being a top priority.

Aufgaben

You will be directly reporting to the CEO of Nickel Germany and working closely with the operation team of Nickel in France.

Nickel will launch its activity in Germany in 2023 and is looking for a Head of Operations & Customer Service to provide the best experience for Nickel customers by ensuring the relational, operational and financial efficiency of our customer service.

The position is based in Berlin.

Your main missions will be:

Setup of all our customer operations in Germany by adapting the existing operations;
Monitor the customer activities and control their compliance with our General Terms and Conditions and the regulations applicable to our activities;
Processing of some regulatory requests (garnishment, judicial request, regulatory declarations, etc.);
Ownership of operational German processes and monitoring;
Project management office leader;
Logistics operation in close coordination with the sales department.

In addition, to ensure the sustainability of Nickel, you will:

Prevent the risks associated with your activities, and more particularly, Anti Money Laundering risks;
Ensure the proper optimization of the resources mobilized.

Qualifikation

Proven experience as an Operation Manager/Director or other managerial position;
Excellent organizational and leadership skills: you will oversee the operation department and guide its daytoday operations, working closely with the operation team of Nickel in France;
Excellent communication, interpersonal and presentation skills;
Fluent in German and in English, a good level in French is a plus.

Additional information:

Contract Type: Full-Time
Location: Berlin

Benefits:

We offer you:

The chance to work in a stable fintech startup with social impact and social purpose;
The opportunity to work in a dynamic, enthusiastic and motivated team in a friendly work environment;
A worklife balance with office at Potsdamer Platz and home office;
A permanent employment contract;
A good compensation package with additional benefits (meal vouchers, subsidy for public transportation, insurance benefits, company pension plan, 40 Euro Vermögenswirksame Leistungen);
Individual training for personal and professional development.