Customer Success Expert - Eggenstein-Leopoldshafen, Deutschland - Nanoscribe GmbH

Nanoscribe GmbH
Nanoscribe GmbH
Geprüftes Unternehmen
Eggenstein-Leopoldshafen, Deutschland

vor 2 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung
As an equal opportunity employer, we do more than accept difference.

We celebrate diversity, we support employees from a wide range of backgrounds, and we benefit from the added creativity and richness that these differences bring to our offices and community.

We pride ourselves on being a collaborative environment where everyone's talents and opinions contribute to the greater good and are always recognized.

For our office in the Karlsruhe area we are looking for a
Customer Success Expert (M/F/d) in full time.


Job description:

- execute print projects to convince our prospects of our technology and become a consultant for checking the feasibility of print projects.
- transfer the latest technologies and processes internally as well as to our users.
- create and optimize all product related content for our customer support, such as articles for our online help portal, structure library, software release information and training documents.
- gather and document feedback from customers and field service staff to ever improve our product line and portfolio.
- administer the demo facility at our Headquarters

This position includes occasional travel (15%), potentially worldwide


Your profile:


  • You have successfully completed master studies with strong technical or engineering background (like physics, engineering or life sciences), ideally PhD
  • You have strong laboratory experience in microfabrication with 3D printing
  • You are fluent in written and spoken English, especially in scientific language
- knowledge of other languages is a plus

  • You are a skilled presenter and enjoy transferring knowledge
  • You have outstanding analytic problem solving skills and thrive for precise and complete technical documentation
  • You have excellent organizational skills
  • A taste for graphic design and thrive for precise and complete technical documentation enables you to provide excellent help material for our users
  • A sure instinct for intercultural communication is inherent to you
  • Your curiosity about scientific advances is insatiable

Our offer:

At Nanoscribe, highly qualified employees from over 15 countries are working on the future of microfabrication. We are passionate about enabling groundbreaking scientific findings and driving industrial innovation. A good work-life balance is just as important to us as constructive teamwork.

We promote team spirit with a variety of team events such as a barbecue on our roof terrace or our New Year's party, where the theme changes.

Our corporate culture is characterized by flat hierarchies, co-determination and constructive, open communication at all levels.

With us, you can expect a challenging and varied area of responsibility that offers you a great deal of creative freedom.

We offer you

  • Performancerelated pay with vacation and Christmas bonuses
  • Pension allowance
  • 30 days vacation
  • A stateoftheart workplace in the new Zeiss Innovation Hub in front of the KIT Campus North
  • Attractive benefits such as a subsidy for the EGYM Wellpass fitness network, JobRad leasing, capitalforming benefits or for the canteen
  • Employee discounts via the Corporate Benefits program
  • Employee development meetings
  • Individual further training measures
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