Senior Customer Service Associate - Hamburg, Deutschland - Kellogg Company

Kellogg Company
Kellogg Company
Geprüftes Unternehmen
Hamburg, Deutschland

vor 2 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

Are you ready to make an impact at a global company? We're looking for a
Senior Customer Services Associate for HGM (M/F/d) within Supply Chain department to hit the ground running in
Hamburg, Germany and help us provide consistent and proactive Customer service support.


This role is a maternity cover for 1 year, starting in September 2023.

HERE'S A TASTE OF WHAT YOU'LL BE DOING

  • May include supervision & coordination of Customer Services Associate team.
  • Acts as first point of contact for escalation and responsible for escalating to Customer Service Lead as or when required
  • Contributes to developing a team environment that is focused on customer centricity, high performance and operational excellence
  • Identifies continuous improvement opportunities and drive efficiencies within the order process.
  • Provides proactive, timely & professional day to day order entry and order management.
  • Partners with internal and external Customers at all levels to provide exceptional Customer service.
  • Acts as a single point of contact for assigned Customers and Sales team members.
  • Manage fulfillment of Customer orders to ensure consistent and reliable performance from order placement to order receipt
  • Identifies trends, perform root cause analyses, and provide solutions to resolve Customer logistics, order fulfillment, and transportation issues.

YOUR RECIPE FOR SUCCESS

  • University degree or successful apprenticeship or experience
  • Customer relationship management experience
  • Computer skills, including experience with ERP/SAP systems and MS Office
  • Strong knowledge of Customer relationship management principles including customer service, collections, deductions, and related activities.
  • Excellent verbal and written communication skills
  • Navigate SAP ERP modules, including Master Data, Order to Cash, APO, Return Transactions, Order Management and Pricing (previous experience is highly valued)
  • Languages: Proficiency English level. Eastern European Language would be an advantage.

WHAT WE OFFER


You can look forward to flexible working hours, our modern office in downtown Hamburg and other great benefits such as bike leasing, fitness benefit, company pension plan, subsidized public transport ticket and Sodexo meal vouchers.


This role takes part in
Locate for Your Day,** Kellogg's hybrid way of working that empowers office-based employees to, in partnership with their managers, find a balance between working from home and the office.


WHAT'S NEXT


This role takes part in
Locate for Your Day,** Kellogg's hybrid way of working that empowers office-based employees to, in partnership with their managers, find a balance between working from home and the office.


ABOUT KELLOGG COMPANY

Kellogg Company is a multibillion-dollar company with over 30 thousand employees all over the globe. We're proud of our rich and vibrant history and our iconic brands - foods that you grew up with like Crunchy Nut, Corn Flakes, Special K, as well as innovative foods such as Pringles and Pop-Tarts.


To become part of our story requires a commitment to a team that demands the best you've got to give.

In return, you get to make a meaningful contribution towards how we shape the future, ensuring better days for our planet, our people and our communities.

We strive to create a world where people are not just fed but fulfilled and a workplace where everyone is empowered to be their true selves.


We're passionate and incredibly proud of our inclusive culture that balances understanding, accountability and challenge at every step of your journey, for as far as you want to progress.


Equity, Diversity, and Inclusion have been part of our DNA since the beginning. Clearly stated in our Code of Ethics "we have respect for individuals of all backgrounds, capabilities, and opinions." We believe that equity is more than leveling the playing field. It is making sure barriers, both tangible and intangible, are removed. We're a foundation member of the Leading Executives Advancing Diversity (LEAD)


Network, dedicated to meaningfully accelerating gender parity and driving inclusion in the European retail & Fasting-Moving Consumer Goods value chain.

We're proud that we've reached 50:50 gender parity for all leadership roles ahead of our 2025 target.

There's a seat for everyone at our table. It's up to you to make yours count.

So, Make It Happen

Kellogg Recruitment
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