Europe Service Technician - Munich, Deutschland - DRT Holdings, LLC

Beschreibung

DRT Holdings, LLC is a leader in the metal packaging industry, focusing on supporting the production of beverage and food ends, through system and part sales and service.

The metal packaging market is forecasted to grow significantly over the next several years because brand owners continue to choose infinitely recyclable metal packaging solutions over plastic, paperboard, or glass.

• We are currently looking for a
  Sales and Service Representative for our European Customers. This position is remote and will require travel to customer facilities.

The Sales and Service Representative will be responsible for managing all key account sales activities for a defined list of accounts in and around Europe.

In addition to sales responsibilities, the Sales and Service Rep will also support the technical service initiatives in the region, being a resource to our customers in production critical situations.

The Sales and Service Representative will be an integral part of the sales team, helping to give feedback on strategy, influencing the P&L results on a monthly, quarterly, and annual basis, and delivering against the business objectives.

• Manage key account sales activities, as well as customer plant responsibilities, for a specified list of accounts:
• Execution of account management strategy
• Relationship building at all levels of the customer organization, with a focus on plant leadership personnel
• Win new business opportunities by identifying customer needs at the plant level
• Gather innovative ideas from the customer and plants to help drive DRT's R&D strategy
• Support sustainability initiatives helping to further drive adoption of Metal Packaging solutions in the market
• Manage key plant technical service activities for a specified list of customer plant locations:
• Troubleshoot and problem-solve field issues, working online to ensure customers are achieving the highest level of efficiency.
• Collect samples and send with appropriate information back to R&D laboratory.
• Proactively audit facilities that are under contract for a DRT service program.
• Primary liaison with the customer to identify and resolve technical problems, including stepping in to troubleshoot online.
• Ensure common presence in customer plants, offices, and DRT Plant to ensure we are meeting our customer's needs.
• Plan and execute trials of new parts to meet customer and DRT objectives.
• Be proactive in meeting customer needs, finding new business opportunities, and executing on DRT's strategy.
• Grow and manage a new business pipeline to drive innovation and growth with a specified customer base.
• Enter call, trip, and service reports into the CRM within 2448 hours after each visit.
• Gather and log market and competitive intelligence into the CRM.
• Complete expense reports in a timely manner consistent with DRT expense policy.
• Selfdisciplined to maintain proactive and frequent customer visits.
• Maintain a safe work environment

Associate degree or equivalent from two-year College or technical school, or 7-10 years related experience and/or training; or equivalent combination of education and experience.

Bachelor's Degree and/or 5-10 years' work experience in the metal packaging industry, either at plant or corporate level; or, combination of both.

• DRT is a dynamic and growing organization that offers competitive compensation and excellent benefits: company paid life and dental insurance along with available medical (available day one), disability, and (voluntary) life insurances. The retirement plan includes a 401k match._ _DRT is an Equal Opportunity Employer_