Customer Success Specialist - Berlin, Deutschland - Mayflower

Beschreibung

• Working with our VIP customers;
• Handle and resolve customer complaints providing the best customer experience;
• Investigate complaints, troubleshoot issues and identify trending problems;
• Report bugs to the technical team.

• German (C2) and English (B2) are mandatory;
• 3+ years of relevant lead experience working as customer success / VIP customer support;
• Understanding of basic unit economics like retention/ltv.

• Career growth and professional development in a rapidly growing project;
• Classic working week from Monday to Friday;
• Constant education & leveling up your skills;
• Unique opportunity to build your career among the best professionals on the market.