Decision Support System - Starnberg, Deutschland - Adroit People Ltd.

Adroit People Ltd.

Geprüftes Unternehmen

Starnberg, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Job Description

The Band
Desktop Technician will provide day to day local

Position Responsibilities and Functions

Provide first/second level contact and problem resolution for customer issues.
Work with vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Should have basic knowledge of Mac operating system, to support Apple pc users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks on computers, laptops, printers.
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
This position requires the ability to work in a projectbased environment requiring flexibility and teamwork. Performs other duties as assigned.
Bachelor's Degree or equivalent in Computer Science or related field.
CompTIA A+, Microsoft Certified Professional (MCP) or better.
Minimum of 18 months years of IT experience.
Windows 710, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise antivirus solutions, Helpdesk ticketing systems.
Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting and problemsolving skills.
Proven ability to multitask, effectively determine priorities and meet SLA's.
Excellent communication relationshipbuilding and internal customer service skills.
Adaptable and flexible in a fastchanging industry and work environment.
Willing to work offhours and weekends when required for projects or emergency support.

In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.

Salary: 230.00€ per day

Ability to commute/relocate:

Starnberg:
Reliably commute or planning to relocate before starting work (required)

Work Location:
One location