Account Executive Germany - Munich, Deutschland - Hilton

Hilton

Geprüftes Unternehmen

Munich, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

About Hilton

Now you're going to be part of something big

Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 7,165 Hotels and more than 1.1 M rooms in 123 countries and territories.

In the 100 years since our founding, we have defined the hospitality industry and established a portfolio of 19 world-class brands.

About Hilton Supply Management:

Hilton Supply Management (HSM) uses their expertise to forecast and proactively manage the supply chain of hotels.

With more than 11,000 hotels in our program (including over 5,000 non-Hilton-branded hotels), HSM drives massive economies of scale and negotiates competitive contracts with industry-leading suppliers - ensuring direct savings on the product & services their hotel partners use most.

In order to fully satisfy our discerning clientele, we need you For our hotels in the German region we are now looking for:

Account Executive Germany (M/F/d).

The role will report into the Manager Customer Engagement North & Central Europe and you will work closely with the Regional Procurement Manager Germany and team.

You will be responsible for business development and account management of all hotels while driving additional scale and revenue to the Hilton.

Account Management and Business Development (65%)

Visit partner hotels to realize operational savings using HSM's suppliers. The first point of contact for clients in region
Develop and maintain constructive and cooperative relationships with all internal and external stakeholders/personnel whether in person, digital meetings or via telephone.
Explore opportunities for new and existing customers.
Engage professionally with various hotel stakeholders.
Find new customers (leads) and excite them for HSM services.
Onboard new Hotels, make sure they are familiar to our suppliers & purchasing software.
Perform follow up duties.
Review data to determine opportunities & improvements.
Develop and execute account plan for each customer.
Monitor participation to Hilton Programs to drive scale, savings & revenue.
Assist customers in understanding product needs including the determination of product usage and specifications along with seeking new, alternate or better products.
Communicate information regularly to customers, hotel purchasing team members and or other hotel departments as and when needed.
Producing pricing benchmarks on customer's incumbent suppliers to show value of HSM, including new market trends.
Ensuring Hilton Supply Management knowledge is up to date.

Data Management (15%)

Gather appropriate data or information from all relevant sources, e.g. Salesforce, Records, Files, Databases, BirchStreet, HSM Customer Portal, and Customer Information.
Ensure all enquiries within specific areas of responsibility are responded promptly with satisfactory resolution.
Maintain systems and procedural documentation including contracts management across all client bases.
Assist with onboarding process for new customers including but not limited to eProcurement installation, supplier orientation and kick off meetings.
Review list of Hotels' purchases and advise the Hotels on the nominated supplier.
Work with multiple data streams to evaluate customer accounts.

Administrative & Support Activities (20%)

Collaborate and provide project and general admin support to the Supply Management team, including filing, maintenance of forms and documentation.
Provide training and implementation of Birch Street for new properties.
Business Development and Account Management presentations.
Attends departmental meetings pertinent to work assignments and topics of analysis.
Assists with scheduling of meetings, bookings and conference calls including preparation of associated support materials relevant to Business Development & Account Management.
Researches and responds to information requests from customers and management.
Work with other teams to arrange for accurate and timely billing to customers.
Other job duties as assigned.

Qualifications:

Several years of professional experience in a comparable field of work
Knowledge and experience in 2nd and 3rd level support
Proactive project definition with goal formulation and milestone planning, requirements management, preparation, moderation and control
Very good knowledge of IT project and process management
Strong communication skills, creative drive and fun with new challenges
Negotiation skills and experience in supporting service providers
Solid knowledge of the various Microsoft operating systems
Knowledge of MS Word, Excel, PowerPoint and Outlook
Experience in the administration of networks
Knowledge of network infrastructures
Solid, broad IT understanding with technical depth
Responsible and communicative personality
Strong teamwork skills
High service and solution orientation
German: Business fluent
English: flue