Director, Key Account - Duesseldorf, Deutschland - Thermo Fisher Scientific

Thermo Fisher Scientific

Geprüftes Unternehmen

Duesseldorf, Deutschland

vor 4 Stunden

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Title:
Director, Key Account

Location:
US Remote or EMEA - Remote

Position Summary:
A strategic leadership role supporting the Enterprise Services business at a specific customer contract location. This position is accountable for the successful operational delivery and commercial expansion for the assigned customer.

Key Responsibilities:

Lead all commercial and operational aspects of Managed Services and Asset Management delivery for the business(es) assigned to them.
Support the sales teams in growing Asset Management Program and Managed Services sold. This includes supporting the sales process, sales presentations and proposals, contract discussions, and alignment to the multiple current contracts in place with the customer.
Accountable for delivering on the contractual commitments. Prepare and deliver on contractual Statements of Work, Key Performance Indictors and other documents as required.
Develop and implement strategies that positively impact the customer experience, negotiating and seeking agreements with partners where required. Deliver the value proposition and ensure that the customer is aligned.
Drive a highquality customer experience through standard account management processes, procedures, and technology.
Own all customer relocation projects and ensure effective delivery.
Deliver on Revenue, Gross Margin, EBITA and expansion targets.

Minimum Qualifications:

Experience in strategic service delivery solutions.
Strong process improvement experience in sophisticated environment.
Track record in delivering solutions at customer sites or leading large teams of remote based colleagues
Ability to develop high levels of credibility, influence others, and forge tried and positive professional relationships with customers, peers, and upper management.
Acts as a motivator for change; develop, guide and direct organizational change strategies that support business scalability.
Selfmotivated; bias for action.
Able to learn from mistakes and always wants to achieve the best possible performance.
Demonstrate Thermo Fisher Scientific values. Integrity, Intensity, Innovation and Involvement.
Travel up to 50%
Bilingual in English and German is a plus but not required.

Education/Experience:

Bachelor's degree, or equivalent experience.
Good PC skills, especially in Word, Excel, and PowerPoint.
Strong collaborative track record and working within a matrix environment.
Experienced in driving customer allegiance and growing existing customer base

Supervisory Responsibility:

25 Direct Reports

About Thermo Fisher Scientific

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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