Customer Service Assistant - Landshut, Deutschland - Vishay
Beschreibung
The Customer Service team provides value add by: Managing or performing Customer Service related CS operations, in an assigned organization (locally or Shared Service).
Implementing or supporting CS related infrastructure development projects (e.g., new CS delivery concepts, trainings). Preparing, reviewing, completing and booking customer orders/revisions to orders, according to valid procedures. Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Providing information of all kind to the assigned customer base, by utilizing all appropriate channels (e.g. information regarding products, offerings, pricings, contract and conditions, deliveries, claims handling, and others).A job at this level:
Executes a range of administrative or service-related recurring procedures, according to defined guidelines and work rules. Operates and utilize tools and systems efficiently, and varies procedures to cover different cases.
Provides helpful information for a small range of topics, only partly covered by FAQ and structured-answers-catalogue Clarifies obvious information lacks with stakeholder, and reports failure or deficiencies to responsible supervisor.
Follows internal work rules and EHS regulations, as valid for the workplace.
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