Customer Service Process Coordinator - Eschborn, Deutschland - LG Electronics Deutschland GmbH

LG Electronics Deutschland GmbH

Geprüftes Unternehmen

Eschborn, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

LG Business Solutions Europe is your trusted digital & technical partner to transform your processes, improving your productivity, agility and energy efficiency.

New ways of work, digital retail & manufacturing, and smart buildings are some of our daily conversations with customers and partners.

To support our Europe Customer Service Department we are looking for:
***
Department:
Location:

Customer Service Process Coordinator

LGEEBA.BS EU ID Tec. Assistance Center

Eschborn

Your responsibilities

Support European Subsidiaries' warranty processes in accordance with HQ Customer Service policy
System Management support (Basic warranty registration, Extended warranty system registration, Service model registration in salesforce)
Swap Warehouse operation support (projectbased buffer stock purchase)
Approval and inventory release, defective collection and refurbish followup with Subsidiaries
Cost claim management
Subsidiary performance management in response to major quality issues
Support Subsidiaries with repairs after checking pending data for ETA of delayed material
Cross Board Service Support
LED repair performance and emergency loan stock support
Total Care Solution support and Sales team's VOE support

Your qualifications

Experience in B2B service operations/ supporting (at least 12 years)
Knowledge about B2B products (nice to have)
Experience in data analysis and reports preparation
Previous work experience in multicultural corporate environment
Good level of MS Office knowledge mainly Excel and PowerPoint
Fluent English (at least B2) both written and spoken
Good time management
Excellent team worker
Excellent communication skills and ability to setup and maintain good business relationships

**Interested?