Director, Services Sales Central Region - Munich, Deutschland - ServiceNow

ServiceNow

Geprüftes Unternehmen

Munich, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible.

We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

ServiceNow is currently seeking a Services Sales Director who will be responsible for managing a team of Services Executives within the EMEA Central region, driving services sales to achieve business outcomes in new and existing customer accounts.

Business outcomes are brought to life through implementation services, implementation advisory, and ServiceNow Customer Success IMPACT offerings. The role reports into the Area Vice President Sales, Customer Outcomes - EMEA.

The Central region includes territories from
Poland to Greece & DACH.

What you get to do in this role:

Business management of EMEA Central region

Designs, authors and implements an area annual strategic business plan that encompasses all transformational, strategic and operational objectives of EMEA Central
Oversees and accountable for financial metrics including bookings, revenue & margin targets
Oversees and is accountable for the quality of delivery through NPS on advisory, codelivery and implementation services
Builds and executes strategic sales strategies in collaboration with the license sales team, our ACE organization and our partner ecosystem.
Establishes and maintains strategic relationships with all sales leaders in EMEA Central to act as the key Customer Outcomes liaison
Drives the development and evolution of the Customer Success team to help establish deeper client relationships in all Enterprise and Very Large Enterprise accounts
Establishes and maintains relationships with ServiceNow Partner Management Leadership to drive the business relationships that will drive a coselling and codelivery model into mutual customer environments
Oversees the operations of the team relative to achieving financial metrics and revenue quotas
Builds and drives a growth and transformation business plan

Oversight and accountability for the customer portfolio

Establishes senior level relationships with clients, considered a trusted advisor for customers through their digital transformation
Accountable for the inclusion and successful execution of sustainable business outcomes in sales strategies
Participates on steering and governance committees
Accountable for the inspection and review of projects for quality work product and deliverables
Accountable for the success of customer projects
Responsible for driving specific customer initiatives and outcomes
Leads the team to drive strategies that optimize the platform consumption and position within each strategic account

Personnel management of the Services Executive & Delivery teams within EMEA Central

Responsible for developing a team of highpowered, worldclass consultants
Coaches a team of senior professionals to consistently raise the bar on achieving tangible, referenceable business outcomes through customer transformation
Recruits and develops leaders in the Customer Outcomes organization
Reinforces ServiceNow culture and values across the team

Develop partner relationships

Partners with Global Partner and Channel (GPC) to build more effective partner enablement and drive collaboration with Customer Outcomes
Develops relationships which further the interests of ServiceNow as a whole as well as the partner ecosystem
Leads in the development of mutual success plans between partners and Customer Outcomes, increasing coselling and codelivery in all strategic accounts

Qualifications In order to be successful in this role, we need someone who has**:

Experience in the General Management of Professional Services, including Services Sales, Customer Management and Consulting or Advisory Services
Experience building and executing strategic plans within a software company or consulting environment
An understanding of the issues and imperatives driving digital transformation across industry.
Indepth digital transformation strategy, design, planning, and implementation within F500 global organizations
Experience identifying business objectives and solving business challe