Logistics - Customer service administrator - Raunheim, Deutschland - Blatchford
Beschreibung
Blatchford is a multi-award-winning, global, manufacturer of some of the world's most advanced prosthetic technology, bespoke seating solutions and orthotic devices.
Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users.
We have an exciting opportunity for a Returns and Technical Support Administrator to join our team at our European Head Office in Raunheim, Germany.
The role:
As Returns and Technical Support Administrator, you will provide day to day administration of the product returns process and administrative support to the technical teams.
Key duties:
- Customer contact for returns and aftersales support.
- Creation of ACS Requests and entry to ERP system.
- Acquisition of spare parts for repair technicians, as required.
- Unboxing & cleansing of returning products ready for repair assessment.
- Monitoring of open ACS requests
- Generating and providing quotations to customers for repairs, servicing, or replacement devices.
- Issuing credit notes.
- Closure of ACS requests and associated financial postings to ERP system.
- Shipping returned, replaced, or loaned products to customers globally.
- Return products to main or service stock.
- Scrappage of products and associated parts as required.
- Shipping & Clearing returns through customs.
- Chasing products on loan with the customer.
Key skills:
- Midgrade secondary school certificate covering maths, science, and German language.
- Computer literate and able to work with Microsoft Office or equivalent.
- Proficient in English and German language
- Proven customer service experience
- Good communications skills
- Negotiation skills
- Tenacity
- Attention to detail.
As Return and Technical Support Technician you will receive the following:
Benefits:
- Competitive salary
- Free parking
- Excellent benefits
- Opportunity to be part of an awardwinning organisation with a culture that centres around our core values; courage, learning, integrity, collaboration, and innovation
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