Customer Service Specialist - Idstein, Deutschland - JACK WOLFSKIN Retail GmbH

JACK WOLFSKIN Retail GmbH

Geprüftes Unternehmen

Idstein, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

We Live to Discover

Jack Wolfskin lives to discover and encourages people to go on new outdoor adventures, connecting with nature and rewilding themselves.

Through sustainable German engineered apparel, footwear and equipment that protects and inspires, we enable everyone to experience more moments of outdoor discovery.

Our success is based on a shared wanderlust and the collective input from our team of free spirits, forward thinkers and discoverers.

Sharing the same values, we focus on having a positive impact through product innovations, more sustainable solutions and business practices as well as advocacy programs.

We encourage an open forum of ideas throughout all departments and honor collaborative discoverers who lead by introducing new paths.

A career with Jack Wolfskin is anything but ordinary.

Come on forward with us:

Join us at our headquarters in

Idstein as a

Customer Service Specialist (M/F/d).

In this role, you will be responsible for driving customer service excellence for the assigned sales channel and customer portfolio to achieve strategic sales goals in the respective territories.

You will work closely with the sales, finance, delivery, logistics and warehouse teams to ensure a smooth process from order to delivery.

The story begins:

Providing information to customers in your assigned area related to their orders, stock availability, and/or specific reports
Manage your order book by recording, managing and monitoring all types of orders
Support the seasonal launch setting up and exchanging needed style and price master data with your customers and sales at the right point in time
Prepare and review all data needed to execute the proper delivery of your seasonal order book.
Reach monthly and yearly shipping targets by following up on deliveries, taking corrective actions, and finding best solutions with all required parties when required
Monitoring claims and electronic receipts for errors and correcting these using the provided tools and processes
Dispatch sample deliveries to customers

Your proven path:

Business / Commercial training or equivalent skills. Professional experience of multiple years in a sales operations / customer service environment

IT Skills

You are selfsufficient working with Office 365 tools and understand working within an ERP environment (Experience with SAP is a plus)

Communication

You can listen and say information clearly when you speak or write. You can independently identify possible issues and you proactively initiate communication with customers or colleagues. Teamwork
You work well with others and are open to collaboration. Selfmanagement
You get to work on time every day, be efficient in your work, and deliver the best you can

Positive attitude

Being calm and cheerful when things go wrong. Willingness to learn
You want to learn new things to improve your skills. Resilience
You get an angry customer, but you keep calm, keep working, and laugh about it later. Thinking skills (problemsolving and decision making) You try and solve problems or can see where something won't work.

Engagement:
You independently drive assigned tasks forward

Languages
You are fluent in English / if you speak dutch or any Nordic or Baltic languages is a plus

We are an outdoor gear company and we act like it:

We combine flexible working hours and mobile working with a modern workplace and a dress code that is casual
In addition, we offer additional company benefits, free coffee and tea, employee discounts and team events that you will never forget
An international working environment and a responsible and sustainable company in all areas

Want to join us?:

Job Details:

Title

Customer Service Specialist (M/F/d)

Area of activity

Sales Operations

Location

Idstein (Headquarter)

Entry level

Professionals

Start date

as soon as possible

Contract type

Unlimited