Client System Specialist - Ramstein-Miesenbach, Deutschland - Agile Defense, Inc.

Beschreibung

• DoD IAT Level II Certification.

The purpose of this contract is to provide Network Control Center Services support to USAFE A6 and other USAFE units.

• Provide network assistance and technical support to resolve user problems, service requests, communications, computer, voice, network faults and outages.
• Use the local help desk ticket system and associated databases to, enter, document, track, coordinate, route, resolve, and close user ticket issues.
• Resolve administrative and technical communications problems.
• Perform installation of equipment, connection of peripherals and the installing/deleting of client level software and ensure all documentation is IAW Air Force/DoD policies, guidance and directives.
• Implement client workstation software patches, security fixes and service releases according to local NOC/NCC instructions.
• Create and maintain a central repository for technical advice and solutions for network systems.
• Track metrics of calls received, number of trouble tickets submitted, average resolution time, priority, listing of technical bulletins and information guides issued and analysis information.
• Manage network user accounts on relevant systems and platforms.
• Perform clientlevel information technology support function, voice network and Personal Wireless Communication Systems (PWCS).
• Manage hardware and software Controlled Cryptographic Information (CCI).
• Perform configuration, management and troubleshooting.
• Provide service to endusers for operation, restoration and configuration of information systems.
• Implement installation and maintenance functions associated with edge device systems such as key and intercom systems, copper core and fiberoptic intrabuilding wiring, fiber optic end equipment, modems and associated hardware.
• Assist the Government in tracking, distributing, maintaining, and replacing all mobile devices managed by the squadron.
• Assist the Government in overseeing Automated Data Processing Equipment (ADPE) throughout its life cycle from purchase to disposition.

• DoDapproved IAT Level II certification, i.e. Security +CE

• A bachelor's degree plus 3 years of recent specialized experience; OR, an associate's degree plus 7 years of recent specialized experience; OR, a major certification plus 7 years of specialized experience; OR, 11 years of recent specialized experience.
• Proven experience as a Help Desk Technician or other employee service role.
• Ability to diagnose and resolve basic computer/technical issues.
• Excellent communication skills.
• 35 years of Help Desk experience in an Enterprise level environment.
• Microsoft MTA Windows Operating System Fundamentals Certification.

• Strong technical aptitude and ability to research and solve complex issues independently.
• Strong working knowledge skills with Microsoft Office Products & Remedy Ticket System.

• Technical experience with networking, databases, web development and user support.

• Standard office environment, occasional work in a data center.

• Light 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.

• Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).

• Agile Defense provides leadingedge Digital Transformation solutions to support and advance our customers' mission. We deliver innovative and highquality services to our customers worldwide through an empowered and engaged workforce. _
• Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. We believe several attributes are the root of our very best employees and extraordinary culture. We have named these attributes "The 6 H's"
• Happy, Helpful, Honest, Humble, Hungry, and Hustle. _